Stunell speaks out on silent calls

MP Andrew Stunell has joined forces with consumer groups to highlight the problem of silent telephone calls, which cause misery for thousands of consumers.

Andrew welcomed the campaign from communications regulator Ofcom and consumer champions Consumer Focus and Age Concern to raise awareness of silent calls and how to avoid them.

Silent calls are caused by automated calling systems known as diallers which are often used in call centres to generate and attempt to connect calls. If there are not enough call centre agents to handle the numbers of calls the dialler makes, it may result in a silent call.

Commenting today, Andrew said:

“Although silent calls can seem intimidating, they are usually just marketing calls and are often not malicious. However, they can be a cause of great anxiety for many people across Stockport. Knowing how to avoid them is one way we can take control.

“The government need to take action. They must enforce Ofcom’s regulations more strictly, to require call centres using automated systems to play an information message if a call is abandoned, to prevent the call from being silent.

“Where companies continue causing distress by making silent calls, I would strongly urge local people to report them to Ofcom so they can investigate and take enforcement action if necessary.”

Gordon Lishman, Chief Executive of Age Concern England, added:

“Silent calls cause anxiety and distress to those on the receiving end. We are very pleased that Ofcom has taken action to reduce the incidence of these calls and has produced an informative guide telling people how they complain.”