Syntec Rebrand to Launch at Expo

Syntec Telecom will be relaunching their brand as Syntec at this year’s Customer Contact Expo.

The change in name will be accompanied by the new corporate strap line: ‘integrated contact centre systems’ and be supported by a new-look website and product line-up.

The integrated contact centre management solutions are all cloud-based – or in the case of telecommunications, network-level – and will be collectively referred to as hosted services.

This means they will usually require no new equipment or capital outlay by the client, and will be managed instead on Syntec’s remote servers and switches as multi-tenanted web-based services. Clients will subsequently benefit from continual upgrades and new features.

These services will fall under four new Syntec sub-brands:

• Syntec Telecom – Network-level innovation – Including flexible numbering, PSTN & VoIP call delivery, call queuing & management, call recording, IVR; line rental, SIP trunks, after-call surveys and web-based reporting.
• Agent Call – Cloud contact centre management – Working with existing phone systems to manage agents (including home and remote workers), calls, webchat & email, with workforce management and a supervisor dashboard.
• Card Easy – Keypad payment by phone – With customers entering their sensitive card numbers using the keypad of their phone, the call centre environment and full-length call recordings become compliant with payment card industry PCI DSS regulations, using Syntec’s proprietary level-1 compliant phone touchtone (DTMF) system.
• ResponseTrack – Measures your marketing – Linking consumers’ calls to their website visit, allowing Syntec clients to analyse how their customers found them and what the customer is looking at.

“Driven by customer demand, we have now evolved into one of the UK’s leading providers of cloud contact centre management solutions,” said Simon Beeching, Business Development Director at Syntec Telecom. “We are still experts in telecommunications – it’s still at the heart of what we do, but by no means all now, as the shorter name and new company strapline indicate.”

The rebranding will be officially launched at Customer Contact Expo on 1st – 2nd October 2014 in London – stand D40.

For more information about Syntec  visit their website.