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	<title>Call Centre Helper &#187; ACD</title>
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		<title>How to set up a call centre</title>
		<link>http://www.callcentrehelper.com/how-to-set-up-a-call-centre-2544.htm</link>
		<comments>http://www.callcentrehelper.com/how-to-set-up-a-call-centre-2544.htm#comments</comments>
		<pubDate>Wed, 06 May 2009 11:16:09 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[ACD]]></category>

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Ok, so the time has come and business is good. Your existing team is doing OK but a few customers are getting missed. Callers are abandoning, customers are beginning to mutter. Staff are getting flustered.  Dave Appeby asks &#8211; is it time to set up a call centre?
What’s actually changed? The product is still good. [...]]]></description>
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		<title>What to look for when buying: predictive diallers</title>
		<link>http://www.callcentrehelper.com/what-to-look-for-when-buying-predictive-diallers-121.htm</link>
		<comments>http://www.callcentrehelper.com/what-to-look-for-when-buying-predictive-diallers-121.htm#comments</comments>
		<pubDate>Thu, 30 Nov 2006 13:37:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[ACD]]></category>
		<category><![CDATA[Aspect Software]]></category>
		<category><![CDATA[dialler]]></category>
		<category><![CDATA[Ofcom]]></category>
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This is the last piece in our regular technology column dedicated to investigating what you should think about when buying a particular piece of technology. For our final editorial, we&#8217;ve asked four specialists &#8211; Aspect Software, CallMedia, Noetica and Sytel &#8211; for their advice on predictive diallers.
Ten things to consider when buying diallers
By Isabel Montesdeoca, [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>What to look for when buying &#8211; an ACD</title>
		<link>http://www.callcentrehelper.com/what-to-look-for-when-buying-an-acd-112.htm</link>
		<comments>http://www.callcentrehelper.com/what-to-look-for-when-buying-an-acd-112.htm#comments</comments>
		<pubDate>Wed, 28 Jun 2006 08:58:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[ACD]]></category>
		<category><![CDATA[Aspect Software]]></category>

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		<description><![CDATA[Automatic call distributors are so much more sophisticated than the technology of old. No wonder, then, that we’ve asked three specialists – Apsect Software, Sabio and Storacall Voice Systems – to detail exactly what you should think about when buying an up-to-the-minute ACD.
Buying an ACD that’s built to last
By Isabel Montesdeoca, senior director of marketing [...]]]></description>
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		<title>Outbound Call centre performance: Improve Productivity with Call Blending</title>
		<link>http://www.callcentrehelper.com/outbound-call-centre-performance-improve-productivity-with-call-blending-94.htm</link>
		<comments>http://www.callcentrehelper.com/outbound-call-centre-performance-improve-productivity-with-call-blending-94.htm#comments</comments>
		<pubDate>Fri, 01 Jul 2005 23:00:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[ACD]]></category>
		<category><![CDATA[Outbound dialling]]></category>

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		<description><![CDATA[For many call centres, the biggest question that bugs management is how to manage a balance between inbound and outbound operations, so that there are enough agents to handle calls when the call volume rises.Outbound call centres hold an important place in the present business scenario. Though some call centres work only on an inbound [...]]]></description>
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