Articles about attrition

Call centre staff turnover is notoriously high, but our panel of experts is on hand with tips on how to improve staff retention.

Conducting an exit interview can be a daunting task, especially when losing a good employee. But it needs to be more than just a box-ticking exercise.
Exit interviews can sometimes leave managers wondering if they could have done anything to prevent it.  We asked a number of senior managers for their advice.

We are in the busy season of the year, and many call centres are struggling under the increased call volume.
Call Centre Helper asked a panel of experts how to relieve pressure on call centres during busy periods.

Alex Coxon looks at how to optimise part-time working.

Last week Alex Coxon investigated the biggest problems facing call centres today.
This week it is time to look at some of the solutions.

Call centres are at the front line of customer service. But many things can stand in the way of optimum service provision.
So, what are the biggest problems facing call centres today? And crucially, how can they be overcome? In a two-part series Alex Coxon investigates.

The call centre industry employs over half a million people in the UK, and many of these are of the Generation Y era.  But what does this mean for call centre employers?

We all know that motivated staff work better and harder.  But how do we ensure our staff are always motivated?  Here are a few tips.

Flexible shift patterns are one of the more innovative ways of dealing with employee absence and attrition.  We asked our experts for their advice.

With attrition levels on the rise, it has never been more important to get the recruitment process right, first time.
We asked our recruitment experts for their advice.