Top tips for managing attrition in the call centre
With the economy coming out of recession, attrition rates will start to rise again.
In this double feature Steven Cooper and Helena Clayton look at practical steps we can take to reduce attrition. (more…)








We all know the call centre industry has a problem when it comes to retaining staff. But what should the sector be doing to keep churn to a minimum and stop those phones going unmanned? Call Centre Helper talks to seven experts from the industry to hear their gems of advice.
Recruitment can be such a lottery if it isn’t done correctly. But, as Francesca Randle points out, the process doesn’t need to be so arbitrary. 







