How to attract and retain Generation Y employees in the call centre industry
The call centre industry employs over half a million people in the UK, and many of these are of the Generation Y era. But what does this mean for call centre employers? (more…)







Absence is a big problem across the industry. It seems particularly acute on a Monday morning. In some call centres up to 10% are absent at any one time.
With the economy coming out of recession, attrition rates will start to rise again.













