Articles about attrition

Make it easier for agents to book holidays

Make booking holidays as easy as possible for your staff. It is a great motivator.

Recruiting for the long term…

If you want to improve attrition rates, then you may need to look more at the way that you recruit staff. Stuart Pearce gives a few pointers on recruiting staff who will stay with you.

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Turnover or turnaround? Ten tips to help retain your staff

Call centre staff turnover is notoriously high, but our panel of experts is on hand with tips on how to improve staff retention.

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The best way to conduct an exit interview

Conducting an exit interview can be a daunting task, especially when losing a good employee. But it needs to be more than just a box-ticking exercise. Exit interviews can sometimes leave managers wondering if they could have done anything to prevent it. We asked a number of senior managers for their advice.

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Top ten tips for taking pressure off the call centre

We are in the busy season of the year, and many call centres are struggling under the increased call volume. Call Centre Helper asked a panel of experts how to relieve pressure on call centres during busy periods.

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How to optimise part time working in the call centre

Alex Coxon looks at how to optimise part-time working.

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The Top Ten Call Centre Solutions

Last week Alex Coxon investigated the biggest problems facing call centres today. This week it is time to look at some of the solutions.

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The Top Ten Call Centre Problems

Call centres are at the front line of customer service. But many things can stand in the way of optimum service provision. So, what are the biggest problems facing call centres today? And crucially, how can they be overcome? In a two-part series Alex Coxon investigates.

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How to attract and retain Generation Y employees in the call centre industry

The call centre industry employs over half a million people in the UK, and many of these are of the Generation Y era. But what does this mean for call centre employers?

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