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	<title>Call Centre Helper &#187; attrition</title>
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	<link>http://www.callcentrehelper.com</link>
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		<title>Turnover or turnaround? Ten tips to help retain your staff</title>
		<link>http://www.callcentrehelper.com/ten-tips-to-help-retain-your-staff-17017.htm</link>
		<comments>http://www.callcentrehelper.com/ten-tips-to-help-retain-your-staff-17017.htm#comments</comments>
		<pubDate>Wed, 04 May 2011 11:18:38 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=17017</guid>
		<description><![CDATA[
Call centre staff turnover is notoriously high, but our panel of experts is on hand with tips on how to improve staff retention.
1. Create an open culture
Staff engagement can be driven by an open and transparent business. This leaves both parties in more beneficial positions.
We’ve found that by offering forums, suggestion schemes and business scorecards, [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The best way to conduct an exit interview</title>
		<link>http://www.callcentrehelper.com/the-best-way-to-conduct-an-exit-interview-17010.htm</link>
		<comments>http://www.callcentrehelper.com/the-best-way-to-conduct-an-exit-interview-17010.htm#comments</comments>
		<pubDate>Wed, 20 Apr 2011 11:20:49 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=17010</guid>
		<description><![CDATA[
Conducting an exit interview can be a daunting task, especially when losing a good employee. But it needs to be more than just a box-ticking exercise.
Exit interviews can sometimes leave managers wondering if they could have done anything to prevent it.  We asked a number of senior managers for their advice.
Questions to ask
1. How could we [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Top ten tips for taking pressure off the call centre</title>
		<link>http://www.callcentrehelper.com/top-ten-tips-for-taking-pressure-off-the-call-centre-14119.htm</link>
		<comments>http://www.callcentrehelper.com/top-ten-tips-for-taking-pressure-off-the-call-centre-14119.htm#comments</comments>
		<pubDate>Wed, 24 Nov 2010 11:20:02 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Customer Service Strategies]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=14119</guid>
		<description><![CDATA[
We are in the busy season of the year, and many call centres are struggling under the increased call volume.
Call Centre Helper asked a panel of experts how to relieve pressure on call centres during busy periods.
1. Plan ahead
It’s vital that managers let their agents know when the peak times will be. This will give [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to optimise part time working in the call centre</title>
		<link>http://www.callcentrehelper.com/how-to-optimise-part-time-working-in-the-call-centre-13100.htm</link>
		<comments>http://www.callcentrehelper.com/how-to-optimise-part-time-working-in-the-call-centre-13100.htm#comments</comments>
		<pubDate>Wed, 06 Oct 2010 11:22:55 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[part time working]]></category>
		<category><![CDATA[staff]]></category>
		<category><![CDATA[Verint]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=13100</guid>
		<description><![CDATA[
Alex Coxon looks at how to optimise part-time working.
How to make things better
1.  Treat part-time workers the same
The first move, says ProtoCall One’s Andy Turner, is to recognise that part-time staff are making the same contribution to the business as anyone else – albeit on a pro rata basis – and they therefore need the [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The Top Ten Call Centre Solutions</title>
		<link>http://www.callcentrehelper.com/the-top-ten-call-centre-solutions-12632.htm</link>
		<comments>http://www.callcentrehelper.com/the-top-ten-call-centre-solutions-12632.htm#comments</comments>
		<pubDate>Wed, 22 Sep 2010 00:50:43 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[absenteeism]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[first call resolution]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=12632</guid>
		<description><![CDATA[
Last week Alex Coxon investigated the biggest problems facing call centres today.
This week it is time to look at some of the solutions.
1. Agent absenteeism
Solution
The first step is to track absenteeism, looking for weekly, seasonal and event-based trends – for example, increased absence at weekends, in the summer or during events such as the World [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The Top Ten Call Centre Problems</title>
		<link>http://www.callcentrehelper.com/the-top-ten-call-centre-problems-12637.htm</link>
		<comments>http://www.callcentrehelper.com/the-top-ten-call-centre-problems-12637.htm#comments</comments>
		<pubDate>Wed, 15 Sep 2010 11:43:36 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[absenteeism]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[first call resolution]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[staff]]></category>
		<category><![CDATA[Top 10]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=12637</guid>
		<description><![CDATA[
Call centres are at the front line of customer service. But many things can stand in the way of optimum service provision.
So, what are the biggest problems facing call centres today? And crucially, how can they be overcome? In a two-part series Alex Coxon investigates.
1. Agent absenteeism
According to benchmarking firm Dimension Data, the average annual [...]]]></description>
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		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>How to attract and retain Generation Y employees in the call centre industry</title>
		<link>http://www.callcentrehelper.com/how-to-attract-and-retain-a-generation-y-employees-in-the-call-centre-industry-11384.htm</link>
		<comments>http://www.callcentrehelper.com/how-to-attract-and-retain-a-generation-y-employees-in-the-call-centre-industry-11384.htm#comments</comments>
		<pubDate>Wed, 28 Jul 2010 11:14:57 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=11384</guid>
		<description><![CDATA[
The call centre industry employs over half a million people in the UK, and many of these are of the Generation Y era.  But what does this mean for call centre employers? No one can deny that Generation Y’s are the driving force behind the call centre industry, yet this generation is by far the [...]]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>25 tips for motivating staff</title>
		<link>http://www.callcentrehelper.com/25-tips-for-motivating-staff-10974.htm</link>
		<comments>http://www.callcentrehelper.com/25-tips-for-motivating-staff-10974.htm#comments</comments>
		<pubDate>Wed, 09 Jun 2010 11:16:06 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[Incentives]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=10974</guid>
		<description><![CDATA[
We all know that motivated staff work better and harder.  But how do we ensure our staff are always motivated?  Here are a few tips. 
1.  Happy work force = happy customers
Provide a great environment to work in and look after your staff the way you expect them to look after your customers.
Why should they [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/25-tips-for-motivating-staff-10974.htm/feed</wfw:commentRss>
		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>Top tips on flexible shift patterns</title>
		<link>http://www.callcentrehelper.com/top-tips-on-flexible-shift-patterns-10958.htm</link>
		<comments>http://www.callcentrehelper.com/top-tips-on-flexible-shift-patterns-10958.htm#comments</comments>
		<pubDate>Wed, 02 Jun 2010 11:18:45 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Customer Service Strategies]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[absenteeism]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[shift patterns]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=10958</guid>
		<description><![CDATA[
Flexible shift patterns are one of the more innovative ways of dealing with employee absence and attrition.  We asked our experts for their advice.
The whole topic of flexible shifts is an interesting one &#8211; for some it means true flexibility, for a few it means none. I visited one centre where everyone on a &#8216;flexible [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/top-tips-on-flexible-shift-patterns-10958.htm/feed</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>How to write a successful recruitment strategy</title>
		<link>http://www.callcentrehelper.com/how-to-write-a-successful-recruitment-strategy-10911.htm</link>
		<comments>http://www.callcentrehelper.com/how-to-write-a-successful-recruitment-strategy-10911.htm#comments</comments>
		<pubDate>Wed, 26 May 2010 10:18:00 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Customer Service Strategies]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[recruitment]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=10911</guid>
		<description><![CDATA[
With attrition levels on the rise, it has never been more important to get the recruitment process right, first time.
We asked our recruitment experts for their advice.
Recruitment is just the beginning if you are to avoid high levels of attrition and a constant recruitment requirement.  Careful consideration to managing and supporting new recruits is important.
Understanding [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/how-to-write-a-successful-recruitment-strategy-10911.htm/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
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