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Articles - Call Handling
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RECENT
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Use Mock Calls to Improve Agent Performance – With Free Exercises
Need to Reduce Call Transfers? Try These Approaches
How to Support an Agent After an Angry Call
5 Tips for Reducing Wait Times in Call Centres
Top Tips for Dealing With Anxious Customers
How to Deliver Bad News in Customer Service
Cheat Sheet – Customer Service Apology Statements
What Is Database Call Handling?
The Importance of Caller ID
A Quick Guide to the Feel, Felt, Found Approach
The Best De-Escalation Techniques
Your Guide to the Average Speed of Answer in a Call Centre
How to Handle Contacts From Challenging Customers
Lessons From the Frontline: How to Build Customer Trust
Welcome Calls: A Simple Way to Increase Customer Satisfaction
How to Deal With Customers Who Don’t Take No for an Answer
How to Safely Lower Average Handling Time
Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls
How to Reduce Repeat Calls Fast?
The Definitive Guide to Improving Agents’ Customer Service Vocabulary
Comedy Phonetic Alphabet – Free Download
Spanish Phonetic Alphabet – Free Download
The Top 10 Assurance Statements in Customer Service
Complete Guide on Call Avoidance in Call Centres
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Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
Report: The Inner Circle Guide to AI-Enabled Agent Assistance
SPARK Matrix: Speech Analytics, Q1 2024 Report
Upcoming Events
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Thu 18 Apr 2024
Empowering Business with Artificial Intelligence
Thu 18 Apr 2024
Latest Insights
Now is the Time to Adapt and Embrace AI
How to Design a Hybrid Work Office
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The Key Elements of a CX Lifecycle and Ways to Improve It
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