The Call Recording and Speech Analytics Reference Guide
This week we launch phase 2 of our Call Recording and Speech Analytics Reference Guide.
Click here to visit the Call Recording and Speech Analytics Reference Guide. (more…)
30 tips to improve your call quality monitoring
Monitoring isn’t all about spotting problems and dealing with them. It’s also about identifying and amplifying positive messages. Even in today’s technologically sophisticated contact centres, a simple ‘thank you’ can work wonders. Here our panels of experts share their tips with us………. (more…)
Call Centre Recording
One of the fastest ways to improve the performance of a call centre is to record calls.
This can be done in a number of ways. (more…)
Free newsletter
Popular call recording
- The Top 10 Call Centre Technology for 2009 - the results
- The Top 10 Call Centre Software
- Special Feature on Outbound Dialing
- How to set up a call centre
- 11 tips for effective email management
- 28 Hot Tips to improve your IVR
- Free call monitoring form
- The Call Recording and Speech Analytics Reference Guide
- What exactly is a "360-degree view of the customer"?
- 61 Top Tips for Workforce Management Technology
Latest on the Forum
- Nadine on WFM systems - the good and the bad
- LUnderhill on Email Management System
- Darren Mills on voice biometrics
- Rob33 on Homeworking Security
- OneQTour on Agents Capacity
Classified Adverts
If you never seem to have enough staff on a Monday morning - see how we can help you
www.rostrvm.com
• Does your small outbound B2B contact centre need a flow of additional business?
• And could you also do with fresh investment capital to assist growth?
www.hawickgroup.com
Poll
How long have you been in your current job?
Join the discussion
Recent Comments
- NickD on Answers: The best games for a call centre
- Olabode on Eptica host free webinar
- Jon Snow on Top tips for internet chat in the call centre
- david on Even more call centre jokes
- Denise Fenton on 4th Annual North West Contact Centre Awards – Shortlist Announced!
Latest subscribers
- Business Analyst - British Gas (Thursday 02 Sep)
- Sales and Training Manager - Mortgage Advice Services (Thursday 02 Sep)
- Reward Analyst - Everything Everywhere (Thursday 02 Sep)
- Sales Effectiveness Manager - British Gas (Thursday 02 Sep)
- Director of Operations - Avante TelAdvance (Thursday 02 Sep)
