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Articles about call recording

This week we launch phase 3 of  our Call Recording and Speech Analytics Reference Guide.
Follow this link to visit the Call Recording and Speech Analytics Reference Guide.

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Plans have been put in place to address the skills required to help customers tackle their payment card data security compliancy issues when operating a contact centre.

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Breaking news….NICE Systems Ltd has reached agreement to buy, call recording Company, CyberTech International for $60 million.

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Monitoring isn’t all about spotting problems and dealing with them. It’s also about identifying and amplifying positive messages. Even in today’s technologically sophisticated contact centres, a simple ‘thank you’ can work wonders.  Here our panels of experts share their tips with us……….

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One of the fastest ways to improve the performance of a call centre is to record calls.
This can be done in a number of ways.

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