Articles about call recording
This week we launch phase 3 of our Call Recording and Speech Analytics Reference Guide.
Follow this link to visit the Call Recording and Speech Analytics Reference Guide.
Plans have been put in place to address the skills required to help customers tackle their payment card data security compliancy issues when operating a contact centre.
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Breaking news….NICE Systems Ltd has reached agreement to buy, call recording Company, CyberTech International for $60 million.
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Monitoring isn’t all about spotting problems and dealing with them. It’s also about identifying and amplifying positive messages. Even in today’s technologically sophisticated contact centres, a simple ‘thank you’ can work wonders. Here our panels of experts share their tips with us……….
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One of the fastest ways to improve the performance of a call centre is to record calls.
This can be done in a number of ways.
Forum posts about call recording
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Find out today about Storacall’s flexible, reliable and low cost call recording solutions backed by over forty years experience.
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What do the new Ofcom guidelines mean for your predictive dialler operation?
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