Using voice recordings to coach call centre staff
Voice recordings can provide a great way of helping to train call centre staff.
We asked our experts about how to do it. (more…)
30 tips to improve your call quality monitoring
Monitoring isn’t all about spotting problems and dealing with them. It’s also about identifying and amplifying positive messages. Even in today’s technologically sophisticated contact centres, a simple ‘thank you’ can work wonders. Here our panels of experts share their tips with us………. (more…)
Call Centre Recording
One of the fastest ways to improve the performance of a call centre is to record calls.
This can be done in a number of ways. (more…)
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