http://www.callcentrehelper.com The UK's most popular call centre magazine Thu, 09 Feb 2012 16:47:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm#comments Wed, 14 Dec 2011 10:23:23 +0000 jonty pearce http://www.callcentrehelper.com/?p=9589 http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm/feed 0 http://www.callcentrehelper.com/plans-address-new-payment-card-data-security-rules-for-contact-centres-22306.htm http://www.callcentrehelper.com/plans-address-new-payment-card-data-security-rules-for-contact-centres-22306.htm#comments Wed, 03 Aug 2011 11:08:18 +0000 jorobinson http://www.callcentrehelper.com/?p=22306 http://www.callcentrehelper.com/plans-address-new-payment-card-data-security-rules-for-contact-centres-22306.htm/feed 0 http://www.callcentrehelper.com/nice-to-acquire-cybertech-international-15695.htm http://www.callcentrehelper.com/nice-to-acquire-cybertech-international-15695.htm#comments Wed, 16 Feb 2011 11:15:50 +0000 jorobinson http://www.callcentrehelper.com/?p=15695 http://www.callcentrehelper.com/nice-to-acquire-cybertech-international-15695.htm/feed 0 http://www.callcentrehelper.com/tips-to-improve-your-call-quality-monitoring-4732.htm http://www.callcentrehelper.com/tips-to-improve-your-call-quality-monitoring-4732.htm#comments Wed, 29 Jul 2009 11:16:20 +0000 jorobinson http://www.callcentrehelper.com/?p=4732 http://www.callcentrehelper.com/tips-to-improve-your-call-quality-monitoring-4732.htm/feed 23 http://www.callcentrehelper.com/call-centre-recording-91.htm http://www.callcentrehelper.com/call-centre-recording-91.htm#comments Mon, 01 Sep 2003 14:16:02 +0000 admin http://www.callcentrehelper.com/call-centre-recording-91.htm/feed 0