Articles about career

Set up expert users

In order to develop a career path within the contact centre, set up expert users. These are agents who can pass on knowledge to the rest of the business, while still being on the phones for some of the day.

(Read more...)

The Top 50 interview questions and how to handle them

In this article we have asked our panel of experts for the top interview questions. We have also included pointers on how to deal with them. Also, if you are recruiting for staff you may find that this provides you with a few tricky questions to ask.

(Read more...)

Ten probing interview questions

A job candidate’s well-rehearsed replies to the usual interview questions can disguise their true personality. Four top call centre recruitment specialists share the questions they use to probe a little deeper.

(Read more...)

Interview do’s and don’ts

As thousands of new graduates pour into the job market, a recent report uncovers the new interview and workplace do’s and don’ts in post-recession Britain.

(Read more...)

A guide to writing a successful CV

Although there is no ‘one size fits all’ solution to writing a CV, following some simple guidelines and including key information will dramatically improve your chances of standing out and securing an interview. Brad Parker tells us how…

(Read more...)

The top 25 words to use on your CV

Are you looking for a new job or a new promotion? Then you maybe need to make your CV sound a bit brighter or fresher. Here are a list of the best positive buzz words to use. You can sprinkle these words into your CV, but please be careful not to overdo it!

(Read more...)

What you should think about before applying for a new management role

Are you feeling drained from doing the same old job, day in, day out? Luckily, Steve Usher is on hand to offer existing and aspiring call centre managers his top ten tips on how to go about clinching that role they’ve always wanted.

(Read more...)

How to introduce professional qualifications in to your contact centre

Agents + professional qualifications = more capable, customer-oriented staff. It’s not a difficult equation. And, what’s more, there are six simple steps you can take to introduce these professional qualifications in to your business and implement them effectively.

(Read more...)

Staff qualifications: knowing your NVQs from your MBAs

Do you want to get certified for the work you do in your call centre? Let Call Centre Helper guide you through some of the key qualifications and courses available to British call centre staff today.

(Read more...)

How do I make my CV really special?

Welcome to the first in a new series of articles aimed at helping you improve your working life. Whether you are looking to secure a promotion or blow the whistle on bad working practices, we hope you’ll find Steve Girdler’s “How do I..” editorials both interesting and useful. And where better to start than right [...]

(Read more...)