What you should think about before applying for a new management role
Are you feeling drained from doing the same old job, day in, day out? Luckily, Steve Usher is on hand to offer existing and aspiring call centre managers his top ten tips on how to go about clinching that role they’ve always wanted. (more…)


Steve Girdler concludes with a piece on getting the best information out of CVs.
Welcome to the first in a new series of articles aimed at helping you improve your working life.








