Why quality equals efficiency when times are tough

cutting-corners1How many of us have opted for the cheap option, only to regret not spending that little bit extra – whether that be on a washing machine, a car or a holiday? So often in life, the less your initial investment, the more you end up spending in the long term. The challenging economic climate is likely to see more companies look for cost-saving quick fixes for their customer service function. (more…)

CMR Customer Managed Relationships

photo of lady at computer

Does your business model work? In the boom time of the late 90’s the number one driver for business was customer numbers. Profitability, costs and customer service quality didn’t really matter.Well the telco providers and those in financial services, have finally realised that their models don’t work anymore. (more…)

Free newsletter
Click here for a
FREE SUBSCRIPTION

to Call Centre Helper
free newsletter
Latest on the Forum

Classified Adverts

• Does your small outbound B2B contact centre need a flow of additional business?

• And could you also do with fresh investment capital to assist growth?
www.hawickgroup.com

If you never seem to have enough staff on a Monday morning - see how we can help you
www.rostrvm.com


Poll
How long have you been in your current job?









Join the discussion
Why not join the
Call Centre Helper
Forum


 
Latest subscribers
  • Business Analyst - British Gas       (Thursday 02 Sep)
  • Sales and Training Manager - Mortgage Advice Services       (Thursday 02 Sep)
  • Reward Analyst - Everything Everywhere       (Thursday 02 Sep)
  • Sales Effectiveness Manager - British Gas       (Thursday 02 Sep)
  • Director of Operations - Avante TelAdvance       (Thursday 02 Sep)
Premium Adverts

Verint

GMT

ASC telecom

Infinity CCS

Genesys

Call Centre Expo

Interactive Intelligence

Rostrvm

NewVoiceMedia

Plantronics

Business Systems 10

See your advert here



Call Centre Contact Centre Jobs Management Technology Tips News Events PowerPoint Templates


   editor | Jonty Pearce

  © 2010 designed by | call centre helper | online magazine | All Rights Reserved.