Call Centre Helper » customer management http://www.callcentrehelper.com The UK's most popular call centre magazine Thu, 09 Feb 2012 16:47:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 C is for Customer http://www.callcentrehelper.com/c-is-for-customer-20994.htm http://www.callcentrehelper.com/c-is-for-customer-20994.htm#comments Wed, 28 Sep 2011 11:20:21 +0000 rboynton http://www.callcentrehelper.com/?p=20994 http://www.callcentrehelper.com/c-is-for-customer-20994.htm/feed 1 Top tips for monitoring the quality of emails http://www.callcentrehelper.com/top-tips-for-monitoring-the-quality-of-emails-20487.htm http://www.callcentrehelper.com/top-tips-for-monitoring-the-quality-of-emails-20487.htm#comments Wed, 15 Jun 2011 11:16:47 +0000 rboynton http://www.callcentrehelper.com/?p=20487 http://www.callcentrehelper.com/top-tips-for-monitoring-the-quality-of-emails-20487.htm/feed 0 A step-by-step guide to cleansing customer data http://www.callcentrehelper.com/a-step-by-step-guide-to-cleansing-customer-data-16323.htm http://www.callcentrehelper.com/a-step-by-step-guide-to-cleansing-customer-data-16323.htm#comments Wed, 20 Apr 2011 11:18:30 +0000 rboynton http://www.callcentrehelper.com/?p=16323 http://www.callcentrehelper.com/a-step-by-step-guide-to-cleansing-customer-data-16323.htm/feed 4 The future of CRM http://www.callcentrehelper.com/the-future-of-crm-16227.htm http://www.callcentrehelper.com/the-future-of-crm-16227.htm#comments Wed, 16 Mar 2011 11:16:12 +0000 jorobinson http://www.callcentrehelper.com/?p=16227 http://www.callcentrehelper.com/the-future-of-crm-16227.htm/feed 2 Why quality equals efficiency when times are tough http://www.callcentrehelper.com/why-quality-equals-efficiency-when-times-are-tough-2858.htm http://www.callcentrehelper.com/why-quality-equals-efficiency-when-times-are-tough-2858.htm#comments Wed, 13 May 2009 11:16:09 +0000 jorobinson http://www.callcentrehelper.com/?p=2858 http://www.callcentrehelper.com/why-quality-equals-efficiency-when-times-are-tough-2858.htm/feed 1 CMR Customer Managed Relationships http://www.callcentrehelper.com/cmr-customer-managed-relationships-93.htm http://www.callcentrehelper.com/cmr-customer-managed-relationships-93.htm#comments Fri, 01 Apr 2005 04:00:00 +0000 admin http://www.callcentrehelper.com/cmr-customer-managed-relationships-93.htm/feed 0