Customers go back to their corner shops over and again. Why? It’s not simply about the qualitry of produce they get there, but also because of the quality of service they receive. It’s a model that call centres could do with replicating, says Neil Titcomb. And they should be doing it by focusing on their technology choices.
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In her penultimate column on customer experience, Natalie Calvert shows Call Centre Helper’s readers a fun way of ensuring that their new standards of service stay up to scratch (more…)
You’re about to go in front of the board and you’re looking to get their approval to enter in to a customer experience improvement programme. Natalie Calvert explores how you should make your case. (more…)
Robert Wint believes that analytics-based software can really help contact centres focus on improving their customer service. In this article, he explains how. (more…)
