http://www.callcentrehelper.com The UK's most popular call centre magazine Thu, 09 Feb 2012 16:47:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.callcentrehelper.com/how-contact-centres-use-email-26404.htm http://www.callcentrehelper.com/how-contact-centres-use-email-26404.htm#comments Wed, 08 Feb 2012 11:20:31 +0000 rboynton http://www.callcentrehelper.com/?p=26404 http://www.callcentrehelper.com/how-contact-centres-use-email-26404.htm/feed 1 http://www.callcentrehelper.com/customer-service-the-disconnect-between-spin-and-reality-26256.htm http://www.callcentrehelper.com/customer-service-the-disconnect-between-spin-and-reality-26256.htm#comments Wed, 11 Jan 2012 10:20:19 +0000 jorobinson http://www.callcentrehelper.com/?p=26256 http://www.callcentrehelper.com/customer-service-the-disconnect-between-spin-and-reality-26256.htm/feed 0 http://www.callcentrehelper.com/training-cheat-sheet-effective-questioning-25184.htm http://www.callcentrehelper.com/training-cheat-sheet-effective-questioning-25184.htm#comments Wed, 04 Jan 2012 10:14:54 +0000 rboynton http://www.callcentrehelper.com/?p=25184 http://www.callcentrehelper.com/training-cheat-sheet-effective-questioning-25184.htm/feed 0 http://www.callcentrehelper.com/reward-for-service-not-sales-24546.htm http://www.callcentrehelper.com/reward-for-service-not-sales-24546.htm#comments Wed, 14 Dec 2011 10:24:03 +0000 rboynton http://www.callcentrehelper.com/?p=24546 http://www.callcentrehelper.com/reward-for-service-not-sales-24546.htm/feed 0 http://www.callcentrehelper.com/how-to-survive-and-prosper-in-a-multilingual-contact-centre-25567.htm http://www.callcentrehelper.com/how-to-survive-and-prosper-in-a-multilingual-contact-centre-25567.htm#comments Wed, 07 Dec 2011 10:20:14 +0000 rboynton http://www.callcentrehelper.com/?p=25567 http://www.callcentrehelper.com/how-to-survive-and-prosper-in-a-multilingual-contact-centre-25567.htm/feed 0 http://www.callcentrehelper.com/customer-communication-facts-that-should-be-heard-25334.htm http://www.callcentrehelper.com/customer-communication-facts-that-should-be-heard-25334.htm#comments Wed, 30 Nov 2011 11:12:40 +0000 rboynton http://www.callcentrehelper.com/?p=25334 http://www.callcentrehelper.com/customer-communication-facts-that-should-be-heard-25334.htm/feed 0 http://www.callcentrehelper.com/the-a-z-of-customer-service-24909.htm http://www.callcentrehelper.com/the-a-z-of-customer-service-24909.htm#comments Tue, 22 Nov 2011 10:24:48 +0000 rboynton http://www.callcentrehelper.com/?p=24909 http://www.callcentrehelper.com/the-a-z-of-customer-service-24909.htm/feed 0 http://www.callcentrehelper.com/customers-are-prepared-to-pay-more-for-good-service-a-history-lesson-22210.htm http://www.callcentrehelper.com/customers-are-prepared-to-pay-more-for-good-service-a-history-lesson-22210.htm#comments Wed, 02 Nov 2011 11:18:51 +0000 rboynton http://www.callcentrehelper.com/?p=22210 http://www.callcentrehelper.com/customers-are-prepared-to-pay-more-for-good-service-a-history-lesson-22210.htm/feed 0 http://www.callcentrehelper.com/how-to-manage-complaints-coming-in-via-social-media-24541.htm http://www.callcentrehelper.com/how-to-manage-complaints-coming-in-via-social-media-24541.htm#comments Wed, 26 Oct 2011 11:22:31 +0000 rboynton http://www.callcentrehelper.com/?p=24541 http://www.callcentrehelper.com/how-to-manage-complaints-coming-in-via-social-media-24541.htm/feed 0 http://www.callcentrehelper.com/turning-complaining-customers-into-fans-24208.htm http://www.callcentrehelper.com/turning-complaining-customers-into-fans-24208.htm#comments Wed, 12 Oct 2011 11:22:07 +0000 jorobinson http://www.callcentrehelper.com/?p=24208 http://www.callcentrehelper.com/turning-complaining-customers-into-fans-24208.htm/feed 0