http://www.callcentrehelper.com The UK's most popular call centre magazine Thu, 09 Feb 2012 16:47:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.callcentrehelper.com/training-cheat-sheet-emotional-intelligence-25195.htm http://www.callcentrehelper.com/training-cheat-sheet-emotional-intelligence-25195.htm#comments Wed, 18 Jan 2012 10:20:58 +0000 rboynton http://www.callcentrehelper.com/?p=25195 http://www.callcentrehelper.com/training-cheat-sheet-emotional-intelligence-25195.htm/feed 0 http://www.callcentrehelper.com/seven-music-on-hold-tracks-to-avoid-24904.htm http://www.callcentrehelper.com/seven-music-on-hold-tracks-to-avoid-24904.htm#comments Wed, 09 Nov 2011 11:24:13 +0000 rboynton http://www.callcentrehelper.com/?p=24904 http://www.callcentrehelper.com/seven-music-on-hold-tracks-to-avoid-24904.htm/feed 5 http://www.callcentrehelper.com/seven-deadly-sins-of-call-scripting-23622.htm http://www.callcentrehelper.com/seven-deadly-sins-of-call-scripting-23622.htm#comments Wed, 02 Nov 2011 11:20:12 +0000 rboynton http://www.callcentrehelper.com/?p=23622 http://www.callcentrehelper.com/seven-deadly-sins-of-call-scripting-23622.htm/feed 0 http://www.callcentrehelper.com/the-top-ten-customer-annoyances-to-avoid-20938.htm http://www.callcentrehelper.com/the-top-ten-customer-annoyances-to-avoid-20938.htm#comments Wed, 05 Oct 2011 11:24:37 +0000 rboynton http://www.callcentrehelper.com/?p=20938 http://www.callcentrehelper.com/the-top-ten-customer-annoyances-to-avoid-20938.htm/feed 6 http://www.callcentrehelper.com/what-can-contact-centres-learn-from-market-traders-16338.htm http://www.callcentrehelper.com/what-can-contact-centres-learn-from-market-traders-16338.htm#comments Wed, 04 May 2011 11:16:33 +0000 rboynton http://www.callcentrehelper.com/?p=16338 http://www.callcentrehelper.com/what-can-contact-centres-learn-from-market-traders-16338.htm/feed 0 http://www.callcentrehelper.com/ten-tips-to-improve-customer-retention-16719.htm http://www.callcentrehelper.com/ten-tips-to-improve-customer-retention-16719.htm#comments Wed, 06 Apr 2011 11:22:08 +0000 jorobinson http://www.callcentrehelper.com/?p=16719 http://www.callcentrehelper.com/ten-tips-to-improve-customer-retention-16719.htm/feed 1 http://www.callcentrehelper.com/the-best-ways-to-use-call-scripts-16010.htm http://www.callcentrehelper.com/the-best-ways-to-use-call-scripts-16010.htm#comments Wed, 23 Mar 2011 11:20:45 +0000 rboynton http://www.callcentrehelper.com/?p=16010 http://www.callcentrehelper.com/the-best-ways-to-use-call-scripts-16010.htm/feed 5 http://www.callcentrehelper.com/ten-tips-for-dealing-with-customer-complaints-15982.htm http://www.callcentrehelper.com/ten-tips-for-dealing-with-customer-complaints-15982.htm#comments Wed, 09 Mar 2011 11:22:17 +0000 rboynton http://www.callcentrehelper.com/?p=15982 http://www.callcentrehelper.com/ten-tips-for-dealing-with-customer-complaints-15982.htm/feed 2 http://www.callcentrehelper.com/customer-loyalty-fact-or-fiction-14745.htm http://www.callcentrehelper.com/customer-loyalty-fact-or-fiction-14745.htm#comments Wed, 12 Jan 2011 11:22:07 +0000 rboynton http://www.callcentrehelper.com/?p=14745 http://www.callcentrehelper.com/customer-loyalty-fact-or-fiction-14745.htm/feed 0 http://www.callcentrehelper.com/how-to-give-great-customer-service-14238.htm http://www.callcentrehelper.com/how-to-give-great-customer-service-14238.htm#comments Wed, 01 Dec 2010 11:16:48 +0000 jorobinson http://www.callcentrehelper.com/?p=14238 http://www.callcentrehelper.com/how-to-give-great-customer-service-14238.htm/feed 2