Articles about Erlang
Call Centre Calculator app launched
Rostrvm Solutions, has launched an app for mobile devices, to assist busy managers in calculating inbound call centre staffing needs.
(Read more...)Top ten questions regarding the free Erlang calculator….
It’s now been a few years since we introduced our free Erlang calculator. Given its ongoing popularity and the number of comments and questions it has raised, I thought it time to do a summary of the main questions and attempt to save everyone the effort of wading through the whole comments thread…
(Read more...)Erlang calculator for high traffic volumes
Here is a nifty example of an Erlang calculator that has been sent in by Phil Wright. This calculator is a bit more sophisticated than our Excel-based Erlang calculator in that it provides extra figures such as the percentage of abandoned calls and the number of calls that are not answered within the time-to-answer threshold.
(Read more...)Is there life beyond Erlang?
Following the introduction of our Erlang Calculator a couple of weeks ago, Dave Appleby explores the future of Erlang as a method for workforce forecasting.
(Read more...)Free Excel Erlang Calculator
We have developed a free Erlang C calculator to help with your call centre planning. This is a simple Excel spreadsheet tool that allows you to work out how many agents you will need. You just need to enter your call volume and the service level that you would like to achieve. The calculator then [...]
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