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Articles - Excel
RECENT
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Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy
11 Top Tips for Spreadsheet Forecasting in Excel
Excel Remains an Ever-Popular Forecasting Tool
FAQs – Call Forecasting With Spreadsheets
Recorded Webinar: Designing a Better Forecasting Spreadsheet
Trend Watching: What’s Happening With Forecasting?
Monthly Forecasting Excel Spreadsheet Template
Installing Excel Add-ins for the Forecasting Template
Free Call Monitoring, Evaluation and Coaching Form
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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
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Latest Resources
eBook: Rethink Your Contact Centre Training
Guide: How to Foster a Digitally Mature Mindset for CX Excellence
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Tue 23 Apr 2024
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Tue 23 Apr 2024
Latest Insights
How Video Helps Provide Exceptional Customer Experience
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