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	<title>Call Centre Helper &#187; Games</title>
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	<link>http://www.callcentrehelper.com</link>
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		<title>How to set up an Olympics-based call centre game</title>
		<link>http://www.callcentrehelper.com/how-to-set-up-an-olympics-based-call-centre-game-21805.htm</link>
		<comments>http://www.callcentrehelper.com/how-to-set-up-an-olympics-based-call-centre-game-21805.htm#comments</comments>
		<pubDate>Wed, 31 Aug 2011 11:18:50 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[Games]]></category>
		<category><![CDATA[Incentives]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=21805</guid>
		<description><![CDATA[
The London 2012 Olympics will be the biggest sporting event in Britain for generations, and it provides the perfect opportunity for some exciting motivational games for the call centre.
Matthew Brown looks at how to set up an Olympic-themed call centre game.
The Olympic feel-good factor
The run-up to the games is a great chance for call centre [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Snakes and Ladders call centre game template</title>
		<link>http://www.callcentrehelper.com/snakes-and-ladders-call-centre-game-template-20235.htm</link>
		<comments>http://www.callcentrehelper.com/snakes-and-ladders-call-centre-game-template-20235.htm#comments</comments>
		<pubDate>Wed, 08 Jun 2011 11:16:04 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[Games]]></category>
		<category><![CDATA[Incentives]]></category>
		<category><![CDATA[motivation]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=20235</guid>
		<description><![CDATA[We were recently asked if we knew of any companies who provided an interactive Snakes &#38; Ladders game.  We could not easily find anyone so we decided to create our own version in PowerPoint.
Snakes and Ladders is a great way to keep up call centre morale.
Every time someone in the team meets winning criteria, e.g. a [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/snakes-and-ladders-call-centre-game-template-20235.htm/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Five more motivational games for call centres</title>
		<link>http://www.callcentrehelper.com/five-more-motivational-games-for-call-centres-16771.htm</link>
		<comments>http://www.callcentrehelper.com/five-more-motivational-games-for-call-centres-16771.htm#comments</comments>
		<pubDate>Wed, 13 Apr 2011 11:22:10 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[Games]]></category>
		<category><![CDATA[Incentives]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=16771</guid>
		<description><![CDATA[
Keeping agents motivated can be a tough job, and motivational games can quickly become boring if used too often.
As a follow-up to our Motivational Games feature from February, Matthew Brown explores five more motivational games for call centre staff.
1. The Power Hour
The &#8216;power hour&#8217; is simple: the agent making the most sales during the chosen [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/five-more-motivational-games-for-call-centres-16771.htm/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Motivational games for call centres</title>
		<link>http://www.callcentrehelper.com/motivational-games-for-call-centres-15511.htm</link>
		<comments>http://www.callcentrehelper.com/motivational-games-for-call-centres-15511.htm#comments</comments>
		<pubDate>Wed, 09 Feb 2011 11:22:07 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[Games]]></category>
		<category><![CDATA[Incentives]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=15511</guid>
		<description><![CDATA[
Games can be a great way to motivate agents, so we asked some experts to suggest a few of the best for call centre teams.
From Balls of Steel to Ridiculous Complaints and the Lone Assassin to the Jelly Baby Tree, we hope you will find some inspiration here.
We’ve found that incentives both for teams and [...]]]></description>
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		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>New interactive board game helps Garlands train new recruits</title>
		<link>http://www.callcentrehelper.com/new-interactive-board-game-helps-garlands-train-new-recruits-777.htm</link>
		<comments>http://www.callcentrehelper.com/new-interactive-board-game-helps-garlands-train-new-recruits-777.htm#comments</comments>
		<pubDate>Tue, 30 Nov 1999 00:00:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[Games]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[
Garlands Call Centres has introduced an innovative new learning and team-building game during new employees&#8217; induction training at the North East-based company.

&#8216;Garlands Life&#8217; is an interactive board game that uses accelerated learning techniques (including role play) to educate new employees about Garlands&#8217; operations, the requirements of their job roles, and the impact of their actions [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What the experts recommend: team-building games and exercises</title>
		<link>http://www.callcentrehelper.com/team-building-games-and-exercises-186.htm</link>
		<comments>http://www.callcentrehelper.com/team-building-games-and-exercises-186.htm#comments</comments>
		<pubDate>Fri, 23 Feb 2007 12:24:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[Games]]></category>
		<category><![CDATA[motivation]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[Give those boring old team-building games the heave-ho. On your behalf, Call Centre Helper has talked to six experts from both the call centre and consultancy world to see how they go about building staff rapport and morale.
Could you do your job better blindfolded?
It&#8217;s amazing what can be achieved by blindfolding a team and asking [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Can you recommend any morale boosting games that can be played in call centres?</title>
		<link>http://www.callcentrehelper.com/can-you-recommend-any-games-that-can-be-played-in-call-centres-to-help-increase-morale-175.htm</link>
		<comments>http://www.callcentrehelper.com/can-you-recommend-any-games-that-can-be-played-in-call-centres-to-help-increase-morale-175.htm#comments</comments>
		<pubDate>Thu, 28 Sep 2006 16:47:14 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[Games]]></category>
		<category><![CDATA[motivation]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[&#8220;We asked the question &#8220;Can you recommend any games that can be played in call centres to help increase morale?&#8221;.  Here are your replies.
&#8220;Rush hour (9 &#8211; 11 on a Monday morning) &#8211; maximise sales by offering rewards, sweets or ring a bell. Team competitions. Who can bring in the most sales before 9.00am. Bacon [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/can-you-recommend-any-games-that-can-be-played-in-call-centres-to-help-increase-morale-175.htm/feed</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Answers: The best games for a call centre</title>
		<link>http://www.callcentrehelper.com/call-centre-qa-the-best-games-for-a-call-centre-213.htm</link>
		<comments>http://www.callcentrehelper.com/call-centre-qa-the-best-games-for-a-call-centre-213.htm#comments</comments>
		<pubDate>Tue, 30 Nov 1999 00:00:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Centre Answers]]></category>
		<category><![CDATA[Games]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[
Question: Can you recommend any games I can use in the call centre that will motivate my agents? Ideally, I&#8217;m looking for something where the outcomes can be used as part of our rewards scheme.
Answer 1
Courtesy of Tracy Newton-Blows, group HR director at Merchants Group (www.merchants.co.uk)
The first consideration for any manager that wants to enter [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/call-centre-qa-the-best-games-for-a-call-centre-213.htm/feed</wfw:commentRss>
		<slash:comments>61</slash:comments>
		</item>
		<item>
		<title>Call centre motivation &#8211; Lessons from the front line</title>
		<link>http://www.callcentrehelper.com/call-centre-motivation-lessons-from-the-front-line-2-4.htm</link>
		<comments>http://www.callcentrehelper.com/call-centre-motivation-lessons-from-the-front-line-2-4.htm#comments</comments>
		<pubDate>Thu, 10 Nov 2005 16:51:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[Games]]></category>
		<category><![CDATA[motivation]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[Mary Sloan was thrown in at the deep end in her job but rather than sinking &#8211; she swam and managed to turn the job to her advantage. This story tells about  Mary&#8217;s steep learning curve and about how she was able to use call centre games and even goldfish to motivate her team.
I [...]]]></description>
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		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Motivational Games</title>
		<link>http://www.callcentrehelper.com/motivational-games-13.htm</link>
		<comments>http://www.callcentrehelper.com/motivational-games-13.htm#comments</comments>
		<pubDate>Fri, 01 Oct 2004 14:41:47 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[Games]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[As more and more call centre executives move to greener pastures, the attrition crisis is gaining improportionate shape.  It all boils down to one thing &#8211; motivation, or rather, the lack of it. 
Motivational Games to boost morale and retention in Call Centres
&#8220;You can smell lack of self-esteem when you walk through the door,&#8221; [...]]]></description>
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		<slash:comments>6</slash:comments>
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