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Articles - Genesys
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Genesys and Epic Integrations Enhances Patient Engagement
Mastering Customer Experience – Demo Webinar
Now Available: CX Cloud from Genesys and Salesforce
What Smart Companies Know About Integrating AI
Genesys Completes Acquisition of Radarr Technologies
Webinar: What Does an Excellent Customer Service Strategy Look Like?
SMB Gains From a Cloud Contact Centre Exceed Personalization
Genesys to Acquire Radarr Technologies
Movers and Shakers
Contact Centre Technology Decisions to Make Today
Genesys Cloud Achieves StateRAMP Authorization
Kerv Experience Invests in Genesys Cloud CX Practice Expansion
How Call Analytics Can Improve the Contact Centre
Genesys Named a Leader by the IDC MarketScape
Migration Services Assured for Genesys PureConnect Customers
Dispelling 10 Contact Centre Misconceptions
Genesys Awarded Two 2023 Global AWS Partner Awards
AI in CX Is All About Frontline Employees
CX is Still at the Tip of the Conversational AI Iceberg
Genesys Named Leader for Customer Engagement Platforms
Empowering Tenant Experiences in Housing Associations
Case Study: Mi Hub Improves Customer Journey
Genesys Ranked Leader in Frost Radar 2023 Report
Insurance Relationships: Rethink and Revitalize CX
Latest Reports
eBook: Five Trendsetters in CX Innovation
Report: Customer Experience Horizons
2024 Contact Centre Buyer’s Guide
Checklist: Supercharge Customer Experience Teams with AI
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Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
eBook: Five Trendsetters in CX Innovation
eBook: Customer Success Stories 2024
Upcoming Events
Chatbot Summit Berlin
Tue 19 Mar 2024
European Contact Centre and Customer Service Exchange 2024
Tue 19 Mar 2024
Latest Insights
A Quick Reference Guide to Measuring CX
Proactive Outreach Is Key to Customer Loyalty and Confidence
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?