A step-by-step guide to migrating to an IP platform
Want to know just how you should go about migrating your call centre to an Internet protocol (IP) platform? Let Lesley Hansen show you the way in six easy steps. (more…)
IP telephony: A guide to making it work effectively in your business
Using Internet protocol telephony (IPT), today’s call centre agents can access the features, functionality and information they need to better serve their customers. Terry Linton examines the benefits of a technology that can reduce capital costs while allowing businesses to become truly networked, and discusses whether it might be right for you, too. (more…)
