Articles about motivation

Find out what would help motivate people

Before you rush out to design a fancy break area or invest in several Xbox consoles, find out what people [...]

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Training Cheat Sheet – Motivating Teams

This week we bring you the final cheat sheet in our fourth series of downloadable training materials.

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Give people a nice environment to work in

By improving the working environment, you can simultaneously improve agent performance in your contact centre.

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Start the year with a motivational event

Heather Foley explains why hosting a motivational event could help your year start with a bang.

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Call Centre helper visits … BBC’s “The Call Centre”

The BBC are filming the second series of “The Call Centre”… But we couldn’t wait for that. So, we sent [...]

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A baker’s dozen hot tips to motivate the contact centre during hot weather

The summer has hit us.  We have had a number of hot days where the temperature has risen and motivation [...]

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What lessons could a call centre manager learn from the BBC TV show “The Call Centre”?

Reality TV show “The Call Centre” has given viewers a rare glimpse into what really goes on behind their cold [...]

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10 ways to improve morale in the contact centre

If you work in a call centre you will know that your staff have a tough job. So how can [...]

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10 interesting initiatives for the call centre

Most call centres have similar requirements and ambitions, using mostly the same established methods for achieving them. Sometimes, though, you [...]

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Your incentive ideas – 6 Nations call centre incentive

On Twitter we recently asked you to share the incentives you are running in your contact centres.  Bellcom have recently [...]

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