Articles about motivation

16 Ways to Encourage Agents to Work Overtime


Here are some great ideas for encouraging agents to work overtime – even when it’s sunny outside!

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21 Ways to Fine Tune Your Contact Centre


Here are 21 ways to fine tune your contact centre processes.

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More management ideas from BBC’s The Call Centre


Here are some interesting management ideas we picked up from Series 2 of BBC’s The Call Centre.

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The spring clean: 85 ways to improve your contact centre


Here are 85 tips to help you improve your contact centre.

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Should we motivate contact centre agents with food?


Is food a good motivator in the contact centre? Well, our readers clearly think so. Here are a few ideas.

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Find out what would help motivate people


Before you rush out to design a fancy break area or invest in several Xbox consoles, find out what people value most.

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Training Cheat Sheet – Motivating Teams

holding hands-510

This week we bring you the final cheat sheet in our fourth series of downloadable training materials.

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Give people a nice environment to work in


By improving the working environment, you can simultaneously improve agent performance in your contact centre.

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Start the year with a motivational event


Heather Foley explains why hosting a motivational event could help your year start with a bang.

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Call Centre Helper visits … BBC’s “The Call Centre”

megan and nev

The BBC are filming the second series of “The Call Centre”… But we couldn’t wait for that. So, we sent Megan Jones down to Swansea to get the lowdown on how Nev gets the best out of his call centre […]

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