With 300 staff handling upwards of 50,000 calls per week, keeping everyone motivated during the holiday months is vital. Ipswich-based Call Connection, the Sunday Times top company for giving a ‘fair deal’ to staff, knows just how to do it. (more…)
Attrition is often seen as a health check for any business. If a high number of people are leaving then something is wrong. The question is what, and what can be done to improve it. Here Steve Woosey of the Professional Planning Forum shares his thoughts with us. (more…)
Looking to motivate your call centre? You could take a leaf out of Garland’s book and host a talent competition.
What is a motivated person? How do we recognise them? How do we define motivation? These are questions that my colleagues, our clients and I mull over every day of the week. (more…)
Take a minute to imagine a typical cold Winter Monday morning in our buzzing contact centres all over the UK.
How motivated are your agents and colleagues? How could you make a difference to their motivation?
Give those boring old team-building games the heave-ho. On your behalf, Call Centre Helper has talked to six experts from both the call centre and consultancy world to see how they go about building staff rapport and morale. (more…)
“We asked the question “Can you recommend any games that can be played in call centres to help increase morale?”. Here are your replies. (more…)
Mary Sloan was thrown in at the deep end in her job but rather than sinking - she swam and managed to turn the job to her advantage. This story tells about Mary’s steep learning curve and about how she was able to use call centre games and even goldfish to motivate her team. (more…)
