Articles about motivation

20 Tips for Creating Super Agents


Our panel share their advice on how to turn agents into super agents.

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8 Steps to Healthier Agents


Is it time to overhaul the sitting culture in your contact centre?

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Poll – What is the best way to motivate agents?


During our webinar “5 ways to tune up your call centre” our audience were asked  “What is the best way to motivate agents?”

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16 Ways to Encourage Agents to Work Overtime


Here are some great ideas for encouraging agents to work overtime – even when it’s sunny outside!

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21 Ways to Fine Tune Your Contact Centre


Here are 21 ways to fine tune your contact centre processes.

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More management ideas from BBC’s The Call Centre


Here are some interesting management ideas we picked up from Series 2 of BBC’s The Call Centre.

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The spring clean: 85 ways to improve your contact centre


Here are 85 tips to help you improve your contact centre.

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Should we motivate contact centre agents with food?


Is food a good motivator in the contact centre? Well, our readers clearly think so. Here are a few ideas.

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Find out what would help motivate people


Before you rush out to design a fancy break area or invest in several Xbox consoles, find out what people value most.

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Training Cheat Sheet – Motivating Teams

holding hands-510

This week we bring you the final cheat sheet in our fourth series of downloadable training materials.

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