Articles about motivation
Sixteen initiatives to ensure your staff enjoy coming to work
It is often said that happy staff lead to happy customers. So what are some good ways to improve staff happiness and ensure they enjoy coming to work?
At a recent discussion we asked a number of contact centre managers and directors for their ideas.
Space Race call centre game template
Last week in Call Centre Helper we featured a game called Space Race, designed by Johnny Herbin at British Gas. Here is a version that we have created in PowerPoint, available for you to download.
(Read more...)Six of the best games for your contact centre
Need to boost morale in the contact centre? Why not try a game or a fun aside that can allow a little time off the phones and channel the competitive elements.
Call Centre Helper takes a look at six contact centre games that we have come across recently.
5 ways to boost morale in the contact centre
Felicity Hunter reports on some interesting ideas to improve staff morale which are currently being run at the heart of a well-known contact centre.
How to keep the contact centre on top form
We interviewed a range of contact centre managers to find out what initiatives they use to keep the contact centre on top form.
(Read more...)Can we make performance management into a game?
A lot of people get addicated to Xbox games, consistently trying to beat their best score.
So would it be possible to turn performance management into an equally addictive game?
Five tips for reducing the strain of repeat calls
The strain of repeated calls throughout a shift can hamper your agents’ enthusiasm and could lead to a poorer standard of customer service.
George Dixon offers five suggestions on how to keep your agents fresh and energised.
25 tips to help your staff to stay stress free
A range of tips looking at how we can help keep our front-line staff stress free.
(Read more...)Ten ideas you can deploy in less than an hour
Looking for some quick wins in the contact centre? Here are ten low-cost ideas that you could deploy in the contact centre in less than an hour.
(Read more...)First recognise the internal customer
Want to improve your customer relationship? Start first by looking at how you improve the internal customer relationships. Paul Cooper investigates.
(Read more...)Forum posts about motivation
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