Articles about motivation

Are You Overcomplicating Agent Motivation?


Carolyn Blunt looks at how successfully motivating your agents comes down to simplicity and focusing on the smaller things.

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Get Off My Desk! Is Someone Vying for Your Job?


There may be times when you know there’s someone waiting in the wings for you to fail; there’s someone who’s after your job. What then? Time for action!

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7 Ways to Discourage Smoking in the Contact Centre


Did you know that your agents’ smoking habits could be driving up your sickness rate? Here are some fun ideas to help them quit.

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10 Fun Ways to Motivate Your Agents


Our readers share some of their best tips for motivating agents in the contact centre.

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How to Reward and Motivate Staff at the End of the Year


Natalie Vescia offers practical advice on rewarding your staff with something that will be well received.

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5 Ways to Empower Your Agents


Glendon Evarts shares five practical strategies to help you empower your contact centre agents.

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Team Building Game – Through the Key Hole


Here is a fun game to help your agents get to know each other better.

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58 Ways to Change Your Contact Centre


Here are some great ideas for driving positive change in your contact centre.

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11 Things You Can Learn From the Siniat Contact Centre


Here are some ideas we picked up on a site visit to the Siniat contact centre in Bristol.

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10 Ways to Keep Your Agents Motivated This Summer


Here are some fun ideas to help keep your agents motivated in the heat.

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