Articles about motivation

10 ways to improve morale in the contact centre

If you work in a call centre you will know that your staff have a tough job. So how can you improve morale? James Lawther provides some tips.

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10 interesting initiatives for the call centre

Most call centres have similar requirements and ambitions, using mostly the same established methods for achieving them. Sometimes, though, you need to embrace new ideas if you want to iron out the niggling little issues and unlock that extra ten percent of performance from your team. Here are some handy suggestions we picked up from [...]

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Your incentive ideas – 6 Nations call centre incentive

On Twitter we recently asked you to share the incentives you are running in your contact centres. Bellcom have recently shared with us their 6 Nations call centre initiative.

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How to have fun in your call centre

Matt Phil Carver shares some ideas on how to have fun in your contact centre.

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Top tips for outbound dialling

Looking to improve your outbound dialling? Here are a number of tips to help it perform much better.

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How to motivate employees for less than £50 per week

Keeping your team motivated is a constant struggle at the best of times, but when times are hard it becomes even harder. Stuart Pearce identifies how you can motivate staff, even when your budget is very limited.

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How technology can make life easier for the contact centre agent

We all know that happy staff = happy customers, but how do we get technology to make life better for the contact centre agent? We asked a number of experts for their thoughts.

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25 tips for motivating staff

We all know that motivated staff work better and harder. But how do we ensure our staff are always motivated? Here are a few tips.

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Work x Entertainment = Workatainment

It was a quiet weekend day in the contact centre and life was becoming a bit monotonous. Abhinit Gogia had a good idea about how to shake things up. Read on to find out what he did….

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Time for laughter at work

Looking to increase agent engagement in the contact centre? Maybe it’s time to have some fun at work. Siobhan Hammond gives some pointers about using laughter in the workplace.

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