Articles about motivation

It’s easy to think that one person doesn’t make a difference in a call centre with hundreds of agents. But the impact of one agent on service levels can be huge.
Matthew Brown explains a technique called the Power of One.

Keep your workforce happy, loyal and productive with this guide to the ten most effective and inexpensive motivators around.

Many companies suffer from poor performance and not hitting KPI targets.  When managers then feel under pressure, the natural approach is to push or ‘tell’ their staff to work harder and smarter to achieve more.
Team leaders or coaches often believe they are coaching, when in fact they are spending time simply highlighting and asking for [...]

We were recently asked if we knew of any companies who provided an interactive Snakes & Ladders game.  We could not easily find anyone so we decided to create our own version in PowerPoint.

A good team leader can turn an average team into top performers. Here are a few tips on how to get more out of your team leaders.

Keeping agents motivated can be a tough job, and motivational games can quickly become boring if used too often.
As a follow-up to our Motivational Games feature from February, Matthew Brown explores five more motivational games for call centre staff.

Achieving a high productivity level is an ongoing challenge for contact centres. These top tips from our expert panel will help make your workforce more productive.

Do members of your team ever ask you how they can progress up the career ladder?
As you will know, promotion takes determination, patience and hard work, so here are a few expert tips to help you relay the message to your teams.

Games can be a great way to motivate agents, so we asked some experts to suggest a few of the best for call centre teams.
From Balls of Steel to Ridiculous Complaints and the Lone Assassin to the Jelly Baby Tree, we hope you will find some inspiration here.

We are in the busy season of the year, and many call centres are struggling under the increased call volume.
Call Centre Helper asked a panel of experts how to relieve pressure on call centres during busy periods.