Articles about motivation

The top ten workforce motivators

Keep your workforce happy, loyal and productive with this guide to the ten most effective and inexpensive motivators around.

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I already coach. Why isn’t my team improving?

Many companies suffer from poor performance and not hitting KPI targets. When managers then feel under pressure, the natural approach is to push or ‘tell’ their staff to work harder and smarter to achieve more.
Team leaders or coaches often believe they are coaching, when in fact they are spending time simply highlighting and asking for [...]

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Snakes and Ladders call centre game template

We were recently asked if we knew of any companies who provided an interactive Snakes & Ladders game. We could not easily find anyone so we decided to create our own version in PowerPoint.

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Top tips to make your team leaders more productive

A good team leader can turn an average team into top performers. Here are a few tips on how to get more out of your team leaders.

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Five more motivational games for call centres

Keeping agents motivated can be a tough job, and motivational games can quickly become boring if used too often.
As a follow-up to our Motivational Games feature from February, Matthew Brown explores five more motivational games for call centre staff.

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Top tips to make your workforce more productive

Achieving a high productivity level is an ongoing challenge for contact centres. These top tips from our expert panel will help make your workforce more productive.

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Top tips to get yourself promoted

Do members of your team ever ask you how they can progress up the career ladder?
As you will know, promotion takes determination, patience and hard work, so here are a few expert tips to help you relay the message to your teams.

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Motivational games for call centres

Games can be a great way to motivate agents, so we asked some experts to suggest a few of the best for call centre teams.
From Balls of Steel to Ridiculous Complaints and the Lone Assassin to the Jelly Baby Tree, we hope you will find some inspiration here.

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VideoCast: Reward and Recognition

Introducing the new format Call Centre Helper 3 minute VideoCast. Jonty interviews 2 call centre managers about reward and recognition for their staff.

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Top ten tips for taking pressure off the call centre

We are in the busy season of the year, and many call centres are struggling under the increased call volume.
Call Centre Helper asked a panel of experts how to relieve pressure on call centres during busy periods.

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