Is your call centre one of the many that is scaring customers away by playing cheesy soft-rock ballads or low-grade versions of “Greensleeves” during hold time? If so, don’t fear. Duncan Miller is on hand to advise you on making best use of your hang time (more…)
Our regular technology column is dedicated to investigating what you should think about when buying a particular piece of technology. This month, we’ve asked three specialists - Mirror Audio, New Voice Media and SoH (Europe) Ltd - for their advice on on-hold music and messaging. (more…)
Simon Latham knows a thing or two about call announcements. Here he reveals how to use music on hold (MoH) and call announcements generally to their best advantage. (more…)
We receive many questions about music on hold - and in particular what licences are required. (more…)
Question: Could you tell me if classical music on hold is subject to copyright. Can I use it freely without problems? (more…)
It is very easy to select the wrong music for your call centre - such as the hospital that played Chopin’s Funeral March. You may not even be aware of what music on hold you actually are using. Here are some top tips. (more…)
