Articles about music on hold

You could look up the caller’s phone number in your database and play different music on hold to the caller (e.g. pop music for the under 25s and classical to the people living in a posh postcode).

While on-hold music has the potential to soothe, calm and appease prospective complainants, it also has the power to irritate callers to the point of tears.
Minimise the chances of unnecessary exacerbation by avoiding these seven inappropriate music on-hold tracks….

Finding the right music on hold strategy can be difficult, especially when customers can now complain instantly via social media if they don’t like a particular song. Matthew Brown looks at Twitter to find out what customers really think about the music they listen to while on hold.

Is your call centre one of the many that is scaring customers away by playing cheesy soft-rock ballads or low-grade versions of “Greensleeves” during hold time? If so, don’t fear. Duncan Miller is on hand to advise you on making best use of your hang time

This month, we’ve asked three specialists – Mirror Audio, New Voice Media and SoH (Europe) Ltd – for their advice on on-hold music and messaging.

Simon Latham knows a thing or two about call announcements. Here he reveals how to use music on hold (MoH) and call announcements generally to their best advantage.

We receive many questions about music on hold – and in particular what licences are required.

Question: Could you tell me if classical music on hold is subject to copyright. Can I use it freely without problems?

It is very easy to select the wrong music for your call centre – such as the hospital that played Chopin’s Funeral March. You may not even be aware of what music on hold you actually are using. Here are some top tips.