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Articles - Music on Hold
RECENT
POPULAR
The Art of Choosing the On-Hold Music in Your Contact Centre
How to Reduce Hold Time in Your Contact Centre
How to Write the Best IVR Messages – With Examples
Is Your Music on Hold Turning Off Your Customers?
How to Bring Down Your Call-Abandon Rates
Seven music on-hold tracks to avoid
What is the best voice to use for on-hold messages?
What Customers Really Think of Music on Hold
Making the most of those on hold moments
What to look for when buying – on-hold music and/or messaging
Making call announcements work for your business
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
Call & Contact Centre Expo US
Wed 24 Apr 2024
Manage Customer Care Quality in Financial Services – Webinar
Wed 24 Apr 2024
Latest Insights
Delivering Exceptional Experiences in the Real World
How Video Helps Provide Exceptional Customer Experience
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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