Making the most of those on hold moments
Is your call centre one of the many that is scaring customers away by playing cheesy soft-rock ballads or low-grade versions of “Greensleeves” during hold time? If so, don’t fear. Duncan Miller is on hand to advise you on making best use of your hang time (more…)





Question: Could you tell me if classical music on hold is subject to copyright. Can I use it freely without problems? 








