<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Call Centre Helper &#187; music on hold</title>
	<atom:link href="http://www.callcentrehelper.com/tag/music-on-hold/feed" rel="self" type="application/rss+xml" />
	<link>http://www.callcentrehelper.com</link>
	<description>The UK&#039;s most popular call centre magazine</description>
	<lastBuildDate>Thu, 09 Feb 2012 16:47:56 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Personalise the music on hold that you play</title>
		<link>http://www.callcentrehelper.com/personalise-the-music-on-hold-that-you-play-26038.htm</link>
		<comments>http://www.callcentrehelper.com/personalise-the-music-on-hold-that-you-play-26038.htm#comments</comments>
		<pubDate>Mon, 09 Jan 2012 10:47:20 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Jonty's Tips]]></category>
		<category><![CDATA[music on hold]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=26038</guid>
		<description><![CDATA[You could look up the caller&#8217;s phone number in your database and play different music on hold to the caller (e.g. pop music for the under 25s and classical to the people living in a posh postcode).
]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/personalise-the-music-on-hold-that-you-play-26038.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Seven music on-hold tracks to avoid</title>
		<link>http://www.callcentrehelper.com/seven-music-on-hold-tracks-to-avoid-24904.htm</link>
		<comments>http://www.callcentrehelper.com/seven-music-on-hold-tracks-to-avoid-24904.htm#comments</comments>
		<pubDate>Wed, 09 Nov 2011 11:24:13 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[music on hold]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=24904</guid>
		<description><![CDATA[While on-hold music has the potential to soothe, calm and appease prospective complainants, it also has the power to irritate callers to the point of tears.
Minimise the chances of unnecessary exacerbation by avoiding these seven inappropriate music on-hold tracks….
The Beatles &#8211; &#8216;We Can Work it Out&#8217;
“Do I have to keep on talking till I can&#8217;t [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/seven-music-on-hold-tracks-to-avoid-24904.htm/feed</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>What customers really think of music on hold</title>
		<link>http://www.callcentrehelper.com/what-customers-really-think-of-music-on-hold-16215.htm</link>
		<comments>http://www.callcentrehelper.com/what-customers-really-think-of-music-on-hold-16215.htm#comments</comments>
		<pubDate>Wed, 16 Mar 2011 11:18:52 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[music on hold]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=16215</guid>
		<description><![CDATA[
Finding the right music on hold strategy can be difficult, especially when customers can now complain instantly via social media if they don’t like a particular song. Matthew Brown looks at Twitter to find out what customers really think about the music they listen to while on hold.
Customers notice music that fits your brand
- @annarchyAnna [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/what-customers-really-think-of-music-on-hold-16215.htm/feed</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Making the most of those on hold moments</title>
		<link>http://www.callcentrehelper.com/making-the-most-of-those-on-hold-moments-69.htm</link>
		<comments>http://www.callcentrehelper.com/making-the-most-of-those-on-hold-moments-69.htm#comments</comments>
		<pubDate>Thu, 28 Jun 2007 10:30:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[music on hold]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[Is your call centre one of the many that is scaring customers away by playing cheesy soft-rock ballads or low-grade versions of &#8220;Greensleeves&#8221; during hold time? If so, don&#8217;t fear. Duncan Miller is on hand to advise you on making best use of your hang time
Efficient and well-managed call centres can create the foundation of [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/making-the-most-of-those-on-hold-moments-69.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What to look for when buying &#8211; on-hold music and/or messaging</title>
		<link>http://www.callcentrehelper.com/what-to-look-for-when-buying-on-hold-music-andor-messaging-120.htm</link>
		<comments>http://www.callcentrehelper.com/what-to-look-for-when-buying-on-hold-music-andor-messaging-120.htm#comments</comments>
		<pubDate>Thu, 26 Oct 2006 21:58:19 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[music on hold]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[
This month, we&#8217;ve asked three specialists &#8211; Mirror Audio, New Voice Media and SoH (Europe) Ltd &#8211; for their advice on on-hold music and messaging.
The voice within
By Paul Bensley, director at Mirror Audio (www.mirroraudio.co.uk)
In the quest for best customer experience, call centre managers know only too well the importance of training their agents to be [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/what-to-look-for-when-buying-on-hold-music-andor-messaging-120.htm/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Making call announcements work for your business</title>
		<link>http://www.callcentrehelper.com/making-call-announcements-work-for-your-business-101.htm</link>
		<comments>http://www.callcentrehelper.com/making-call-announcements-work-for-your-business-101.htm#comments</comments>
		<pubDate>Wed, 08 Feb 2006 16:29:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[music on hold]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[
Simon Latham knows a thing or two about call announcements. Here he reveals how to use music on hold (MoH) and call announcements generally to their best advantage.



The dos and don&#8217;ts of call announcements
Do

Consider the image your messaging portrays
Professionally record announcements
Vary the message played
Make messages interesting and relevant

Don&#8217;t

At any time play your callers silence
Repeat the [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/making-call-announcements-work-for-your-business-101.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Music On Hold &#8211; Do I need a licence?</title>
		<link>http://www.callcentrehelper.com/music-on-hold-do-i-need-a-licence-6.htm</link>
		<comments>http://www.callcentrehelper.com/music-on-hold-do-i-need-a-licence-6.htm#comments</comments>
		<pubDate>Tue, 06 Dec 2005 17:32:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[music on hold]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[We receive many questions about music on hold &#8211; and in particular what licences are required.We find that many people may be over-paying for their licences. For example, if you play Vivaldi you do not require a Performing Rights Licence, but you do require a Public Performance Licence. Confused?  Read on&#8230;
Generally speaking there are [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/music-on-hold-do-i-need-a-licence-6.htm/feed</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Classical Music on Hold Copyright</title>
		<link>http://www.callcentrehelper.com/classical-music-on-hold-copyright-19.htm</link>
		<comments>http://www.callcentrehelper.com/classical-music-on-hold-copyright-19.htm#comments</comments>
		<pubDate>Sun, 01 May 2005 23:00:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[music on hold]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[Question: Could you tell me if classical music on hold is subject to copyright. Can I use it freely without problems?
The simple answer to this is maybe
Generally speaking all classical music dating from the 18th Century &#8211; Beethoven, Mozart etc is free from copyright as the writer has been dead for 70 years or more [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/classical-music-on-hold-copyright-19.htm/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Music on Hold</title>
		<link>http://www.callcentrehelper.com/music-on-hold-17.htm</link>
		<comments>http://www.callcentrehelper.com/music-on-hold-17.htm#comments</comments>
		<pubDate>Fri, 01 Apr 2005 23:00:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[music on hold]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[It is very easy to select the wrong music for your call centre &#8211; such as the hospital that played Chopin&#8217;s Funeral March. You may not even be aware of what music on hold you actually are using. Here are some top tips.
1. Match your music on hold to the audience
If you have a young [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/music-on-hold-17.htm/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
	</channel>
</rss>

