Articles about NewVoiceMedia

New Features for ContactWorld Solutions


NewVoiceMedia has added several product features to its ContactWorld portfolio.

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Twitter Reveals Damage of Poor Customer Service


NewVoiceMedia has announced the findings of its summer Twitter competition, which shows the lasting effects of customer experiences.

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Free Webinar: 10 Predictions for 2016

In this webinar, we will be looking at what is likely to happen in 2016 and beyond. In this webinar, our expert panellists looked into the future and making their predictions.

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Replay and Slides From Webinar: Tune up Your Contact Centre Performance


In this webinar, we looked at ways to tune up your Contact Centre to make lives easier for customers and the call centre easier to operate.

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How Do I… Make Time for Agent Training?


Our panel of experts share some practical strategies for making time for agent training in the contact centre – even if you think you’re too busy.

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Case Study: Lender Improves Sales Conversions


An Australian business lender has improved its sales operations with help from NewVoiceMedia.

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How Do I… Get My Customers to Self-Serve?


Our panel of experts share their top tips for encouraging your customers to help themselves.

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Customer Contact Expo 2015 – Photos


Can you spot yourself in our photos from Customer Contact Expo 2015?

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Cloud Supports Company Growth


Research has revealed that NewVoiceMedia’s UK customers are growing at a rate beyond the international average.

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Your Guide to Expo 2015


The Customer Contact Expo 2015 will be taking place on 30th September-1st October in London. Find out who will be there!

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