Articles about NewVoiceMedia

16 Mistakes to Avoid With Call Scripting

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Our experts reveal the mistakes you need to avoid to create the very best call scripting experience for both your customers and your agents.

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Survey – What Happens in Your Contact Centre?

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Answer just 20 questions about your contact centre for your chance to win an Apple Watch Sport.

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Winners and Losers – April 2015

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This month we bring you news from Journeycall, Verint, NICE and NewVoiceMedia.

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60% of Sales Calls Poorly Researched

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NewVoiceMedia has revealed that sales teams are failing to use data-driven insights and personalisation to close deals.

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Survey – Win an Apple Watch Sport

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Answer just 20 questions about your contact centre for your chance to win an Apple Watch Sport.

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Are You Making These Classic Outbound Dialling Mistakes?

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Our panel highlight the mistakes you should be avoiding when running an outbound dialling campaign.

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Movers and Shakers – March 2015

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This month we bring you news from LiveOps, Jabra and NewVoiceMedia.

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Case Study: Heating Manufacturer Warms up Customer Experience

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Vaillant has improved its customer experience with help from NewVoiceMedia’s cloud technology.

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Winners and Losers – March 2015

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This month we bring you news from RESPONSE, The National Outsourcing Association, NewVoiceMedia and NICE Systems.

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Replay and Slides From Webinar: How to Improve First Contact Resolution

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First Contact Resolution has become one of the most popular contact centre metrics.  But there is still a lot of confusion around how it is measured and how it can be improved.

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