Articles about NewVoiceMedia

Next Webinars in the Series

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Our Autumn 2015 webinar series will kick off on Thursday 10th September. Find out more about the topics and how you can register.

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White Paper: 10 Tips on Migrating Your Contact Centre to the Cloud

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Want to migrate your on-premise contact centre to the cloud, but don’t know where to start? This White Paper will help you to understand your options and make the right choices.

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10 Truths about Social Customer Service

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Tim Pickard looks at what you should and shouldn’t be worrying about when it comes to social media in the contact centre.

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IT Issues Holding Back the Contact Centre Industry

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44% of industry professionals have named ‘IT Issues’ as a key barrier to running their dream contact centre.

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Winners and Losers – August 2015

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This month we bring you news from RSVP, RESPONSE, Verint, NICE and NewVoiceMedia.

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Case Study: Wind Turbines Catch a Breeze

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Siemens Wind Power has improved its customer experience with help from NewVoiceMedia.

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Customer Satisfaction More Important Than AHT

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Customer Satisfaction and Agent Satisfaction metrics are taking a considerable lead over Average Handling Time in the contact centre.

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How Do I… Overcome the Friday Slump?

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Our panel of experts share their best tips and tricks for keeping agents smiling on a Friday afternoon.

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How Will the Internet of Things Change the Contact Centre?

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Our panel of experts look at how the Internet of Things (IoT) will change the contact centre and enable proactive customer service.

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0845 Numbers on the Way Out

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There has been a 7% decrease in the number of contact centres using 0845 numbers since new regulations were introduced in June 2014.

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