Articles about NewVoiceMedia

Are You Making These Classic Outbound Dialling Mistakes?


Our panel highlight the mistakes you should be avoiding when running an outbound dialling campaign.

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Movers and Shakers – March 2015


This month we bring you news from LiveOps, Jabra and NewVoiceMedia.

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Case Study: Heating Manufacturer Warms up Customer Experience


Vaillant has improved its customer experience with help from NewVoiceMedia’s cloud technology.

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Winners and Losers – March 2015


This month we bring you news from RESPONSE, The National Outsourcing Association, NewVoiceMedia and NICE Systems.

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Replay and Slides From Webinar: How to Improve First Contact Resolution


First Contact Resolution has become one of the most popular contact centre metrics.  But there is still a lot of confusion around how it is measured and how it can be improved.

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What to Look for When Buying… A WFM Solution


Our panel highlights the ‘must have’ features to look out for when buying a Workforce Management (WFM) solution.

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What Is The Best Way To Increase Agent Satisfaction? – In 140 Characters


We asked our Twitter panel “What is the best way to increase agent satisfaction?”

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Case Study: WorldRemit Improves Efficiency


WorldRemit is using NewVoiceMedia’s ContactWorld solution to enhance its customer experience and improve business efficiencies.

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UK/Europe Audiences: How to Personalise Customer Interactions


Contact centres have often offered a “one size fits all” approach to customers.  But a growing number are now personalising the customer experience. Join us for this webinar to find out how.

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Trade Secrets: How to Get the Best out of Your ACD


Our panel reveal their tips and tricks for getting the best out of your Automatic Call Distributor (ACD).

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