Articles about NewVoiceMedia

How Do I… Achieve Consistency Across Different Channels?


Our panel reveals how you can offer the same standard of service to all of your customers – no matter which channel they choose.

(Read more...)

Case Study: Platform Black Transforms Sales Operation


Platform Black has transformed its sales operation with cloud technology from NewVoiceMedia.

(Read more...)

Expo Just 4 Weeks Away


We offer a sneak-peek at who will be at the Customer Contact Expo in London this October.

(Read more...)

Trade Secrets: Getting the Best out of Your Outbound Dialler


Our panel reveals how you can get the best out of your existing outbound dialler.

(Read more...)

58% of Australians Share Poor Experiences


NewVoiceMedia has found that 58% of Australian consumers will tell friends not to use a business following an inadequate experience.

(Read more...)

The Future of Voice in the Contact Centre


We asked our panel about the role voice might play in the contact centre of 2034. 

(Read more...)

Whitepaper: What Contact Centres Are Doing Right Now


Earlier this year, Call Centre Helper readers were invited to take part in the ’5 minute contact survey’. Almost 500 contact centre professionals took part and we’re delighted to share the results with you.

(Read more...)

Case Study: Concierge Service Improves Personalisation


ContactWorld for Service has enabled Quintessentially Lifestyle to offer a unique and personalised experience.

(Read more...)

White Paper: Why Customers Give You Feedback


More than 2,000 consumers were polled to find out what motivates them to give feedback to organisations. Download this report, written by Martin Hill-Wilson, to discover what’s new about consumer communication habits and expectations.

(Read more...)

Wowcher Transforms Customer Experience


Wowcher has improved its customer experience with a NewVoiceMedia solution. 

(Read more...)

RSS Feed Subscribe to Call Centre Helper RSS

IntInt CaaSFlexible ad
Button Adverts
IntInt CaaSFlexible ad

Join the Discussion
call centre | call centre jobs | presentation | powerpoint templates | business helper