Articles about NewVoiceMedia

How Do I… Create a ‘Channel of Choice’ Experience?

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Our panel of experts reveal the best ways to implement a true ‘channel of choice’ experience.

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Case Study: Colloquy Boosts Student Engagement

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Colloquy has boosted student engagement with help from NewVoiceMedia.

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NewVoiceMedia Boosts Cancer Fundraising

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A cancer charity has increased its charitable donations by 40% with help from NewVoiceMedia.

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What to Look for When Buying… A Performance Management Solution

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Our panel reveal the features you should be looking out for when choosing your next Performance Management Solution.

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Winners and Losers – December 2014

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This month we bring you news from the North East Contact Centre Awards, Magnetic North, NewVoiceMedia and Response.

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Free Webinar: 10 Predictions for 2015

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Want to know what is likely to happen in 2015 and beyond? Then join us for this webinar where we will polish off the crystal ball and start looking into the future. Thursday 15th January 2015 @ 1.00pm UK time. […]

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Free Webinar: How to Improve First Contact Resolution

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First Contact Resolution has become one of the most popular contact centre metrics.  But there is still a lot of confusion around how it is measured and how it can be improved. Thursday 5th March 2015 @ 1.00pm UK time. […]

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Movers and Shakers – November 2014

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This month we bring you news from NewVoiceMedia, Nice Systems, Interactive Intelligence, Webhelp UK, Echo Managed Services and Parseq.

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What Are the Best Words and Phrases for Building Rapport? – in 140 Characters

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We asked our Twitter panel “What are the Best Words and Phrases for Building Rapport?”

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Replay and Slides from Webinar: Delivering a Consistent Multi-Channel Customer Experience

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A replay and slides are available from our webinar on Multi-Channel Customer Experience. Click here to view the replay

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