Articles about NewVoiceMedia

Education Provider Reduces Dialling Errors

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Interactive Design Institute (IDI) is using ContactWorld for Sales.

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Winners and Losers – January 2016

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This month we bring you news from rostrvm, the Welsh Contact Centre Forum, injixo, ZOOM International and NewVoiceMedia.

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Cloud Tech Provider Recognised by Peers

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NewVoiceMedia has been selected as one of the 25 hottest start-ups in Europe by independent media company Informilo.

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Replay and Slides From Webinar: 10 Predictions for 2016

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In this webinar, we looked at what is likely to happen in 2016 and beyond.

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Tech Company Chooses ContactWorld

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NewVoiceMedia has announced that Exponential-e will deploy its ContactWorld for Sales solution.

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Ritani Delivers Sparkling Service

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A leading online jewellery retailer will use NewVoiceMedia ContactWorld solution.

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Epos Now Chooses Customer Service Solution

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Point of sale supplier Epos Now will deploy NewVoiceMedia’s ContactWorld as its customer service solution.

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Growing Business: What to measure in customer service – Webinar

THE DATE: Wednesday, 16th December 2015 at 4pm UK Time THE LOCATION: Online THE DESCRIPTION: Critical KPIs you need to measure to ensure a great customer experience. Successful customer service teams are skilled at measuring and optimizing a wide variety […]

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White Paper: Go Digital! Customer Service Demands and Innovations

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This White Paper explores the potential of digital in a customer service context. It also looks at the key factors influencing the transformational journey. Key topics include understanding your customers’ digital profile and how digital behaviour is impacting every sector.

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New Features for ContactWorld Solutions

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NewVoiceMedia has added several product features to its ContactWorld portfolio.

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