Articles about NewVoiceMedia

Replay and Slides From Webinar: How to Improve First Contact Resolution

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First Contact Resolution has become one of the most popular contact centre metrics.  But there is still a lot of confusion around how it is measured and how it can be improved. Thursday 5th March 2015 @ 1.00pm UK time. […]

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What to Look for When Buying… A WFM Solution

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Our panel highlights the ‘must have’ features to look out for when buying a Workforce Management (WFM) solution.

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What Is The Best Way To Increase Agent Satisfaction? – In 140 Characters

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We asked our Twitter panel “What is the best way to increase agent satisfaction?”

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Case Study: WorldRemit Improves Efficiency

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WorldRemit is using NewVoiceMedia’s ContactWorld solution to enhance its customer experience and improve business efficiencies.

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Trade Secrets: How to Get the Best out of Your ACD

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Our panel reveal their tips and tricks for getting the best out of your Automatic Call Distributor (ACD).

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Case Study: Watch Shop Overcomes Telephony Outage

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Watch Shop maintained outstanding customer service during a telephony outage with help from NewVoiceMedia.

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How Can Technology… Make Life Easier for My Customers?

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Our experts share their thoughts on creating an effortless customer experience.

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Case Study: Non-Profit Organisation Boosts Productivity

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WGHB has improved agent productivity and the customer experience with help from NewVoiceMedia.

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Bringing the Field and Mobile Worker into the Contact Centre

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Our panel offer their advice on the best ways to connect mobile and field workers to the contact centre.

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Replay and Slides from Webinar: 10 Predictions for 2015

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We discussed what is likely to happen in 2015 and beyond. In this webinar, our expert panellists looked into the future and making their predictions. Thursday 15th January 2015 @ 1.00pm UK time. Click here to view the replay

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