Articles about NewVoiceMedia

What Are the Best Words and Phrases for Building Rapport? – in 140 Characters


We asked our Twitter panel “What are the Best Words and Phrases for Building Rapport?”

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Replay and Slides from Webinar: Delivering a Consistent Multi-Channel Customer Experience


A replay and slides are available from our webinar on Multi-Channel Customer Experience. Click here to view the replay

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Winners and Losers – November 2014


This month we bring you news from Jabra, Vizolution, Nice Systems, Azzurri, Rostrvm, NewVoiceMedia and Firstsource.

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Movers and Shakers – October 2014


This month we bring you news from Magnetic North, Ultra Communications, Syntec, Sabio, The Forum, NewVoiceMedia, Azzurri and Rostrvm.

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Trade Secrets: Simple Ways to Improve Call Scripting


Our panel reveals how to get the very best results from your call scripting.

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Multichannel Integrations Increase


Research has found that organisations are increasingly investing in omni-channel cloud customer contact solutions across the service industry.

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What to Look for When Buying… an Agent Desktop


Our panel highlights the ‘must have’ features you should be looking for when buying an agent desktop solution.

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Photos From Customer Contact Expo 2014


The Call Centre Helper team attended Customer Contact Expo 2014 in London. See if you can spot yourself in our pictures below…

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The Best Way to Speed up Complaint Handling in a Multi-Channel Contact Centre? – in Less Than 140 Characters


We asked our Twitter panel “What is the best way to speed up complaint handling in a multi-channel contact centre?”

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Movers and Shakers – September 2014


This month we bring you news from Aspect Software, Professional Planning Forum, CCMA, injixo, NewVoiceMedia, Jabra and Syntec.

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