Articles about NewVoiceMedia

Trade Secrets: Simple Ways to Improve Call Scripting


Our panel reveals how to get the very best results from your call scripting.

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Multichannel Integrations Increase


Research has found that organisations are increasingly investing in omni-channel cloud customer contact solutions across the service industry.

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What to Look for When Buying… an Agent Desktop


Our panel highlights the ‘must have’ features you should be looking for when buying an agent desktop solution.

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Photos From Customer Contact Expo 2014


The Call Centre Helper team attended Customer Contact Expo 2014 in London. See if you can spot yourself in our pictures below…

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The Best Way to Speed up Complaint Handling in a Multi-Channel Contact Centre? – in Less Than 140 Characters


We asked our Twitter panel “What is the best way to speed up complaint handling in a multi-channel contact centre?”

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Movers and Shakers – September 2014


This month we bring you news from Aspect Software, Professional Planning Forum, CCMA, injixo, NewVoiceMedia, Jabra and Syntec.

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30 Strategies for Improving Agent Productivity


Our panel reveals how you can improve agent productivity for the long term – and stop relying on a temporary sugar rush.

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Winners and Losers – September 2014


This month we bring you news from Nice Systems, Noble Systems, LiveOps, Firstsource, Voice Marketing, NewVoiceMedia, mplsystems, Vizolution, Genesys, Professional Planning Forum and Echo Managed Services.

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How Do I… Achieve Consistency Across Different Channels?


Our panel reveals how you can offer the same standard of service to all of your customers – no matter which channel they choose.

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Case Study: Platform Black Transforms Sales Operation


Platform Black has transformed its sales operation with cloud technology from NewVoiceMedia.

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