Articles about NewVoiceMedia

New Solution Brings Fun to the Floor


NewVoiceMedia has launched a gamification solution to turn everyday tasks into rewarding activities.

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White Paper: Innovation and Growth – Testing for Success


Organisations of all shapes and sizes now realise they need to adapt and innovate in order to survive. This White Paper looks at the key ingredients to cultivating successful innovation in Customer Engagement.

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How Do I… Remove AHT as an Agent Target?


Our panel of experts explain how you can remove Average Handling Time (AHT) as a frontline metric.

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Twitter Debate – Should all Agents Handle all Channels?


We asked our Twitter followers “Do you think all agents should be trained to handle all channels?” Here is what they said.

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Survey – Modern Trends in Customer Service


Be a part of the latest benchmark research examining the trends in modern customer service.

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16 Mistakes to Avoid With Call Scripting


Our experts reveal the mistakes you need to avoid to create the very best call scripting experience for both your customers and your agents.

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Survey – What Happens in Your Contact Centre?


Answer just 20 questions about your contact centre for your chance to win an Apple Watch Sport.

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Winners and Losers – April 2015


This month we bring you news from Journeycall, Verint, NICE and NewVoiceMedia.

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60% of Sales Calls Poorly Researched


NewVoiceMedia has revealed that sales teams are failing to use data-driven insights and personalisation to close deals.

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Survey – Win an Apple Watch Sport


Answer just 20 questions about your contact centre for your chance to win an Apple Watch Sport.

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