Articles about NewVoiceMedia

25 Ways Technology Can … Increase Agent Productivity


Our panel of experts reveal the features of popular contact centre technologies that can help increase agent productivity.

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White Paper: The Guide to Delivering Personalised Service – Salesforce and ContactWorld


It has become increasingly important to provide exceptional personalised service to your customers. This White Paper explores how integrating ContactWorld with Salesforce in the cloud can enable real-time routing, solve the omnichannel challenge and bring in self-service IVRs.

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How WGBH Transformed their Customer Services Experience with Salesforce and NewVoiceMedia – Webinar

THE DATE: Tuesday, 3rd May, 2016 6pm GMT

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Movers and Shakers – April 2016


This month we bring you news from RSVP, mplsystems, Verint, Ultracomms and NewVoiceMedia.

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Connect 2016

THE DATE: 30th June 2016

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What’s Next With… Cloud Contact Centres?


Our panel of experts look at how the cloud contact centre is expected to change over the next few years, and where it might be by 2025.

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Webinar Replay and Slides – How to build a business case for More Budget (and New Technology)


In this webinar, our panel of experts shared their secrets – learned the hard way – on how to build a business case for new technology.

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Winners and Losers – March 2016


This month we bring you news from the Welsh Contact Centre Awards, Interactive Intelligence, CallMiner, IP Integration, NewVoiceMedia and Enghouse Interactive.

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Movers and Shakers – March 2016


This month we bring you news from Vauxhall, NICE, Plantronics, Genesys, Intelecom and NewVoiceMedia.

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Salesforce World Tour London

THE DATE: Thursday, May 19, 2016

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