Articles about NewVoiceMedia

25 Ways Technology Can … Increase Agent Productivity

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Our panel of experts reveal the features of popular contact centre technologies that can help increase agent productivity.

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White Paper: The Guide to Delivering Personalised Service – Salesforce and ContactWorld

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It has become increasingly important to provide exceptional personalised service to your customers. This White Paper explores how integrating ContactWorld with Salesforce in the cloud can enable real-time routing, solve the omnichannel challenge and bring in self-service IVRs.

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How WGBH Transformed their Customer Services Experience with Salesforce and NewVoiceMedia – Webinar

THE DATE: Tuesday, 3rd May, 2016 6pm GMT

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Movers and Shakers – April 2016

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This month we bring you news from RSVP, mplsystems, Verint, Ultracomms and NewVoiceMedia.

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Connect 2016

THE DATE: 30th June 2016

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What’s Next With… Cloud Contact Centres?

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Our panel of experts look at how the cloud contact centre is expected to change over the next few years, and where it might be by 2025.

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Webinar Replay and Slides – How to build a business case for More Budget (and New Technology)

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In this webinar, our panel of experts shared their secrets – learned the hard way – on how to build a business case for new technology.

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Winners and Losers – March 2016

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This month we bring you news from the Welsh Contact Centre Awards, Interactive Intelligence, CallMiner, IP Integration, NewVoiceMedia and Enghouse Interactive.

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Movers and Shakers – March 2016

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This month we bring you news from Vauxhall, NICE, Plantronics, Genesys, Intelecom and NewVoiceMedia.

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Salesforce World Tour London

THE DATE: Thursday, May 19, 2016

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