Articles about NewVoiceMedia

Replay and Slides From Webinar: How to Improve First Contact Resolution


First Contact Resolution has become one of the most popular contact centre metrics.  But there is still a lot of confusion around how it is measured and how it can be improved. Thursday 5th March 2015 @ 1.00pm UK time. […]

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What to Look for When Buying… A WFM Solution


Our panel highlights the ‘must have’ features to look out for when buying a Workforce Management (WFM) solution.

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What Is The Best Way To Increase Agent Satisfaction? – In 140 Characters


We asked our Twitter panel “What is the best way to increase agent satisfaction?”

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Case Study: WorldRemit Improves Efficiency


WorldRemit is using NewVoiceMedia’s ContactWorld solution to enhance its customer experience and improve business efficiencies.

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Trade Secrets: How to Get the Best out of Your ACD


Our panel reveal their tips and tricks for getting the best out of your Automatic Call Distributor (ACD).

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Case Study: Watch Shop Overcomes Telephony Outage


Watch Shop maintained outstanding customer service during a telephony outage with help from NewVoiceMedia.

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How Can Technology… Make Life Easier for My Customers?


Our experts share their thoughts on creating an effortless customer experience.

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Case Study: Non-Profit Organisation Boosts Productivity


WGHB has improved agent productivity and the customer experience with help from NewVoiceMedia.

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Bringing the Field and Mobile Worker into the Contact Centre


Our panel offer their advice on the best ways to connect mobile and field workers to the contact centre.

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Replay and Slides from Webinar: 10 Predictions for 2015


We discussed what is likely to happen in 2015 and beyond. In this webinar, our expert panellists looked into the future and making their predictions. Thursday 15th January 2015 @ 1.00pm UK time. Click here to view the replay

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