Articles about NewVoiceMedia

How Do I… Achieve Consistency Across Different Channels?

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Our panel reveals how you can offer the same standard of service to all of your customers – no matter which channel they choose.

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Case Study: Platform Black Transforms Sales Operation

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Platform Black has transformed its sales operation with cloud technology from NewVoiceMedia.

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Expo Just 4 Weeks Away

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We offer a sneak-peek at who will be at the Customer Contact Expo in London this October.

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Trade Secrets: Getting the Best out of Your Outbound Dialler

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Our panel reveals how you can get the best out of your existing outbound dialler.

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58% of Australians Share Poor Experiences

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NewVoiceMedia has found that 58% of Australian consumers will tell friends not to use a business following an inadequate experience.

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The Future of Voice in the Contact Centre

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We asked our panel about the role voice might play in the contact centre of 2034. 

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Whitepaper: What Contact Centres Are Doing Right Now

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Earlier this year, Call Centre Helper readers were invited to take part in the ’5 minute contact survey’. Almost 500 contact centre professionals took part and we’re delighted to share the results with you.

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Case Study: Concierge Service Improves Personalisation

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ContactWorld for Service has enabled Quintessentially Lifestyle to offer a unique and personalised experience.

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White Paper: Why Customers Give You Feedback

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More than 2,000 consumers were polled to find out what motivates them to give feedback to organisations. Download this report, written by Martin Hill-Wilson, to discover what’s new about consumer communication habits and expectations.

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Wowcher Transforms Customer Experience

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Wowcher has improved its customer experience with a NewVoiceMedia solution. 

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