Articles about NewVoiceMedia

How Do I… Create a ‘Channel of Choice’ Experience?


Our panel of experts reveal the best ways to implement a true ‘channel of choice’ experience.

(Read more...)

Case Study: Colloquy Boosts Student Engagement


Colloquy has boosted student engagement with help from NewVoiceMedia.

(Read more...)

NewVoiceMedia Boosts Cancer Fundraising


A cancer charity has increased its charitable donations by 40% with help from NewVoiceMedia.

(Read more...)

What to Look for When Buying… A Performance Management Solution


Our panel reveal the features you should be looking out for when choosing your next Performance Management Solution.

(Read more...)

Winners and Losers – December 2014


This month we bring you news from the North East Contact Centre Awards, Magnetic North, NewVoiceMedia and Response.

(Read more...)

Free Webinar: 10 Predictions for 2015


Want to know what is likely to happen in 2015 and beyond? Then join us for this webinar where we will polish off the crystal ball and start looking into the future. Thursday 15th January 2015 @ 1.00pm UK time. […]

(Read more...)

Free Webinar: How to Improve First Contact Resolution


First Contact Resolution has become one of the most popular contact centre metrics.  But there is still a lot of confusion around how it is measured and how it can be improved. Thursday 5th March 2015 @ 1.00pm UK time. […]

(Read more...)

Movers and Shakers – November 2014


This month we bring you news from NewVoiceMedia, Nice Systems, Interactive Intelligence, Webhelp UK, Echo Managed Services and Parseq.

(Read more...)

What Are the Best Words and Phrases for Building Rapport? – in 140 Characters


We asked our Twitter panel “What are the Best Words and Phrases for Building Rapport?”

(Read more...)

Replay and Slides from Webinar: Delivering a Consistent Multi-Channel Customer Experience


A replay and slides are available from our webinar on Multi-Channel Customer Experience. Click here to view the replay

(Read more...)

RSS Feed Subscribe to Call Centre Helper RSS

Nexbridge ad 1
Button Adverts
Nexbridge ad 1

Join the Discussion
call centre | call centre jobs | presentation | powerpoint templates | business helper