Articles about NewVoiceMedia

What’s Next With… Workforce Management?

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Our panel of experts look at how Workforce Management technology is expected to change over the next few months and years.

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New Features Boost Sales Performance

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NewVoiceMedia has introduced new product features to its ContactWorld for Sales solution.

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Highlights and Replay From Webinar: How to Personalize Customer Interactions

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This repeat webinar was timed for our US/Canada audiences at a time of 8am PST/ 11am EST.

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Highlights and Replay From Webinar: How to Personalise Customer Interactions

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Martin Hill-Wilson discussed how you can personalise the customer experience in your contact centre.

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Movers and Shakers – June 2015

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This month we bring you news from Echo Managed Services, Fusion and NewVoiceMedia.

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Case Study: Time Share Personalises Customer Experience

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Grand Pacific Resort Management is adopting ContactWorld for Service.

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Case Study: RAC Personalises Customer Experience

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The RAC have personalised their customer experience with help from NewVoiceMedia.

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New Solution Brings Fun to the Floor

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NewVoiceMedia has launched a gamification solution to turn everyday tasks into rewarding activities.

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White Paper: Innovation and Growth – Testing for Success

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Organisations of all shapes and sizes now realise they need to adapt and innovate in order to survive. This White Paper looks at the key ingredients to cultivating successful innovation in Customer Engagement.

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How Do I… Remove AHT as an Agent Target?

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Our panel of experts explain how you can remove Average Handling Time (AHT) as a frontline metric.

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