Articles about NewVoiceMedia

Case Study: Non-Profit Organisation Boosts Productivity

productivity-185

WGHB has improved agent productivity and the customer experience with help from NewVoiceMedia.

(Read more...)

Bringing the Field and Mobile Worker into the Contact Centre

mobile-worker4-510

Our panel offer their advice on the best ways to connect mobile and field workers to the contact centre.

(Read more...)

Replay and Slides from Webinar: 10 Predictions for 2015

20150115-nvm-webinar-newsletter

We discussed what is likely to happen in 2015 and beyond. In this webinar, our expert panellists looked into the future and making their predictions. Thursday 15th January 2015 @ 1.00pm UK time. Click here to view the replay

(Read more...)

Winners and Losers – January 2015

winnersski-185

This month we bring you news from Interactive Intelligence, Firstsource, NewVoiceMedia and Stellar.

(Read more...)

How Do I… Create a ‘Channel of Choice’ Experience?

slotmachine1-510

Our panel of experts reveal the best ways to implement a true ‘channel of choice’ experience.

(Read more...)

Case Study: Colloquy Boosts Student Engagement

graduates-185

Colloquy has boosted student engagement with help from NewVoiceMedia.

(Read more...)

White Paper: Designing an Omni-Channel Strategy

20141218-nvm-white-paper

This whitepaper aims to explain the current and changing situation in customer service, and will offer guidance on the best omni-channel strategy for your business. Basically, how to harness omni-channel to reduce cost, increase sales and increase customer satisfaction.

(Read more...)

NewVoiceMedia Boosts Cancer Fundraising

charity-185

A cancer charity has increased its charitable donations by 40% with help from NewVoiceMedia.

(Read more...)

What to Look for When Buying… A Performance Management Solution

performance2-510

Our panel reveal the features you should be looking out for when choosing your next Performance Management Solution.

(Read more...)

Winners and Losers – December 2014

bike-winners-185

This month we bring you news from the North East Contact Centre Awards, Magnetic North, NewVoiceMedia and Response.

(Read more...)


RSS Feed Subscribe to Call Centre Helper RSS

NVM designing an omni-channel strategy WP
Button Adverts
NVM designing an omni-channel strategy WP

Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper