Articles about NewVoiceMedia

Movers and Shakers – October 2014

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This month we bring you news from Magnetic North, Ultra Communications, Syntec, Sabio, The Forum, NewVoiceMedia, Azzurri and Rostrvm.

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Trade Secrets: Simple Ways to Improve Call Scripting

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Our panel reveals how to get the very best results from your call scripting.

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Multichannel Integrations Increase

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Research has found that organisations are increasingly investing in omni-channel cloud customer contact solutions across the service industry.

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What to Look for When Buying… an Agent Desktop

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Our panel highlights the ‘must have’ features you should be looking for when buying an agent desktop solution.

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Photos From Customer Contact Expo 2014

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The Call Centre Helper team attended Customer Contact Expo 2014 in London. See if you can spot yourself in our pictures below…

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The Best Way to Speed up Complaint Handling in a Multi-Channel Contact Centre? – in Less Than 140 Characters

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We asked our Twitter panel “What is the best way to speed up complaint handling in a multi-channel contact centre?”

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Movers and Shakers – September 2014

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This month we bring you news from Aspect Software, Professional Planning Forum, CCMA, injixo, NewVoiceMedia, Jabra and Syntec.

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30 Strategies for Improving Agent Productivity

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Our panel reveals how you can improve agent productivity for the long term – and stop relying on a temporary sugar rush.

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Winners and Losers – September 2014

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This month we bring you news from Nice Systems, Noble Systems, LiveOps, Firstsource, Voice Marketing, NewVoiceMedia, mplsystems, Vizolution, Genesys, Professional Planning Forum and Echo Managed Services.

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How Do I… Achieve Consistency Across Different Channels?

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Our panel reveals how you can offer the same standard of service to all of your customers – no matter which channel they choose.

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