Articles about NewVoiceMedia

Next Webinars in the Series


Our Autumn 2015 webinar series will kick off on Thursday 10th September. Find out more about the topics and how you can register.

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White Paper: 10 Tips on Migrating Your Contact Centre to the Cloud


Want to migrate your on-premise contact centre to the cloud, but don’t know where to start? This White Paper will help you to understand your options and make the right choices.

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10 Truths about Social Customer Service


Tim Pickard looks at what you should and shouldn’t be worrying about when it comes to social media in the contact centre.

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IT Issues Holding Back the Contact Centre Industry


44% of industry professionals have named ‘IT Issues’ as a key barrier to running their dream contact centre.

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Winners and Losers – August 2015


This month we bring you news from RSVP, RESPONSE, Verint, NICE and NewVoiceMedia.

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Case Study: Wind Turbines Catch a Breeze


Siemens Wind Power has improved its customer experience with help from NewVoiceMedia.

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Customer Satisfaction More Important Than AHT


Customer Satisfaction and Agent Satisfaction metrics are taking a considerable lead over Average Handling Time in the contact centre.

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How Do I… Overcome the Friday Slump?


Our panel of experts share their best tips and tricks for keeping agents smiling on a Friday afternoon.

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How Will the Internet of Things Change the Contact Centre?


Our panel of experts look at how the Internet of Things (IoT) will change the contact centre and enable proactive customer service.

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0845 Numbers on the Way Out


There has been a 7% decrease in the number of contact centres using 0845 numbers since new regulations were introduced in June 2014.

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