Articles about NewVoiceMedia

Customer Contact Expo 2015 – Photos


Can you spot yourself in our photos from Customer Contact Expo 2015?

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Cloud Supports Company Growth


Research has revealed that NewVoiceMedia’s UK customers are growing at a rate beyond the international average.

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Your Guide to Expo 2015


The Customer Contact Expo 2015 will be taking place on 30th September-1st October in London. Find out who will be there!

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Replay and Slides From Webinar: Best Practices for Voice, Email and Webchat


Watch our webinar on best practices for an improved customer experience in contact centres using voice, email and webchat.

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Case Study: Software Provider Enhances Customer Support


Global DMS has chosen NewVoiceMedia’s ContactWorld for Service solution to enhance its B2B sales and customer support programmes.

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80% in 20 Seconds? Think Again


Research has shown that, despite the industry standard of 80% of calls being answered within 20 seconds, a significant number of contact centres are moving above that target.

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New Solution Personalises Customer Experience


NewVoiceMedia has launched ContactWorld Quickstart for the SMB market.

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White Paper: 10 Tips on Migrating Your Contact Centre to the Cloud


Want to migrate your on-premise contact centre to the cloud, but don’t know where to start? This White Paper will help you to understand your options and make the right choices.

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10 Truths about Social Customer Service


Tim Pickard looks at what you should and shouldn’t be worrying about when it comes to social media in the contact centre.

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IT Issues Holding Back the Contact Centre Industry


44% of industry professionals have named ‘IT Issues’ as a key barrier to running their dream contact centre.

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