Articles about NewVoiceMedia

Case Study: Non-Profit Organisation Boosts Productivity


WGHB has improved agent productivity and the customer experience with help from NewVoiceMedia.

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Bringing the Field and Mobile Worker into the Contact Centre


Our panel offer their advice on the best ways to connect mobile and field workers to the contact centre.

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Replay and Slides from Webinar: 10 Predictions for 2015


We discussed what is likely to happen in 2015 and beyond. In this webinar, our expert panellists looked into the future and making their predictions. Thursday 15th January 2015 @ 1.00pm UK time. Click here to view the replay

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Winners and Losers – January 2015


This month we bring you news from Interactive Intelligence, Firstsource, NewVoiceMedia and Stellar.

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How Do I… Create a ‘Channel of Choice’ Experience?


Our panel of experts reveal the best ways to implement a true ‘channel of choice’ experience.

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Case Study: Colloquy Boosts Student Engagement


Colloquy has boosted student engagement with help from NewVoiceMedia.

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White Paper: Designing an Omni-Channel Strategy


This whitepaper aims to explain the current and changing situation in customer service, and will offer guidance on the best omni-channel strategy for your business. Basically, how to harness omni-channel to reduce cost, increase sales and increase customer satisfaction.

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NewVoiceMedia Boosts Cancer Fundraising


A cancer charity has increased its charitable donations by 40% with help from NewVoiceMedia.

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What to Look for When Buying… A Performance Management Solution


Our panel reveal the features you should be looking out for when choosing your next Performance Management Solution.

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Winners and Losers – December 2014


This month we bring you news from the North East Contact Centre Awards, Magnetic North, NewVoiceMedia and Response.

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