This week we bring to you a special edition on outbound dialing.
This includes the third phase of the Outbound Dialing Reference Guide with a range of new and updated articles and reference material.
As part of this focus we will also be holding a Online Round Table discussion on Silent Calls – looking particularly at the impact of the new £2 million fine. (more…)
In many call centres you have to make outbound calls to generate appointments.
Stella Jones provides her top tips. (more…)
The fact remains that, no matter how much you spend on website design and content, people get stuck.
If you can identify these prospects and speak to them instantly, you’ve got the opportunity to help them through the process, answer their questions and, most importantly, close the sale. And this is where outbound calling comes in. (more…)
Workforce management is difficult enough in an inbound call centre, but when you go outbound it can become a lot more complex. Simon Angove gives a few pointers. (more…)
MP Andrew Stunell has joined forces with consumer groups to highlight the problem of silent telephone calls, which cause misery for thousands of consumers. (more…)
Answer machine detection (AMD) has proved to be a very hot topic. Ofcom has recently issued revised guidelines. So has it been banned or not?
We asked our panel to clarify the situation. This is what they said… (more…)
Research demonstrates that only 40% of respondents using software diallers were tracking abandon calls at campaign level; essential to ensure compliance to Ofcom’s regulations on abandoned and silent calls. (more…)
Silent and abandoned calls are a well known nuisance to consumers and Ofcom has outlined new rules to provide a consistent and enforceable framework for the responsible use of outbound dialling systems. One of the most important parts of the new regulation is that no more than 3 per cent of live campaign calls over any 24-hour period may be silent or abandoned – otherwise Ofcom can take action and impose heavy financial penalties for non-compliance.
Here are the key features to look for… (more…)
The Interactive Voice Messaging (IVM) solution from Qire has been used to issue 176,000 messages to customers in arrears, connecting Severn Trent agents with the account holder to not only boost collection rates but also ensure optimum operational efficiency and promote more personal contact with customers. (more…)
A continuing rise in TPS registrations means that 60% of UK households are actively preventing unsolicited sales and marketing calls. (more…)
