Articles about Outbound dialling

Looking for some tips on how to improve your outbound calling?  Jonty Pearce gives some tips that can help to make outbound calling more productive  

The latest Ofcom regulations, introduced earlier this year, have brought in tough penalties for all people making outbound phone calls.
But the regulations are highly complex and very difficult to understand.  To help make the regulations clearer to understand here is a one-page ‘cheat sheet’.

It has now been almost 6 months since the latest Ofcom regulations came into force.
We asked the dialler vendors for their opinion on how well the Ofcom regulations are working. Their answers make for interesting reading.

It can be unnerving to answer the phone to a recorded message. But automated outbound voice calls can save money for call centres and have some interesting uses.
Matthew Brown looks at the good, the bad and the ugly of automated outbound voice calls.

Nobody likes rejection -  it can feel deflating.   But selling over the phone requires you to be able to handle objections.   
Carolyn Blunt explains how it can be done.

This week we bring to you a special edition on outbound dialing.
This includes the third phase of the Outbound Dialing Reference Guide with a range of new and updated articles and reference material.
As part of this focus we will also be holding a Online Round Table discussion on Silent Calls – looking particularly at the [...]

In many call centres you have to make outbound calls to generate appointments.
Stella Jones provides her top tips.

The fact remains that, no matter how much you spend on website design and content, people get stuck.
If you can identify these prospects and speak to them instantly, you’ve got the opportunity to help them through the process, answer their questions and, most importantly, close the sale. And this is where outbound calling comes in.  [...]

Workforce management is difficult enough in an inbound call centre, but when you go outbound it can become a lot more complex.  Simon Angove gives a few pointers.

Answer machine detection (AMD) has proved to be a very hot topic.  Ofcom has recently issued revised guidelines.  So has it been banned or not?
We asked our panel to clarify the situation.  This is what they said…