Articles about Outbound dialling

When is the best time to make an outbound call?

Looking for some tips on how to improve your outbound calling? Jonty Pearce gives some tips that can help to make outbound calling more productive

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One-page overview of the Ofcom regulations

The latest Ofcom regulations, introduced earlier this year, have brought in tough penalties for all people making outbound phone calls.
But the regulations are highly complex and very difficult to understand. To help make the regulations clearer to understand here is a one-page ‘cheat sheet’.

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What is your view of the latest Ofcom regulations?

It has now been almost 6 months since the latest Ofcom regulations came into force.
We asked the dialler vendors for their opinion on how well the Ofcom regulations are working. Their answers make for interesting reading.

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Automated outbound calls: the good, the bad and the ugly

It can be unnerving to answer the phone to a recorded message. But automated outbound voice calls can save money for call centres and have some interesting uses.
Matthew Brown looks at the good, the bad and the ugly of automated outbound voice calls.

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Handling Sales Objections Over The Telephone

Nobody likes rejection - it can feel deflating. But selling over the phone requires you to be able to handle objections.
Carolyn Blunt explains how it can be done.

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How to deal with outbound calling

Outbound calling can be a tough job. You need to have the ability to listen to the person at the other end, communicate to them what you need them to know, and handle their concerns and issues with professionalism.
However, outbound callers also need to be strong sales people, with the ability to deal with knock [...]

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Special Feature on Outbound Dialing

This week we bring to you a special edition on outbound dialing.
This includes the third phase of the Outbound Dialing Reference Guide with a range of new and updated articles and reference material.
As part of this focus we will also be holding a Online Round Table discussion on Silent Calls – looking particularly at the [...]

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Top Tips for appointment setting

In many call centres you have to make outbound calls to generate appointments.
Stella Jones provides her top tips.

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Using outbound calls to increase website revenues

The fact remains that, no matter how much you spend on website design and content, people get stuck.
If you can identify these prospects and speak to them instantly, you’ve got the opportunity to help them through the process, answer their questions and, most importantly, close the sale. And this is where outbound calling comes in. [...]

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Workforce management in outbound call centres

Workforce management is difficult enough in an inbound call centre, but when you go outbound it can become a lot more complex. Simon Angove gives a few pointers.

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