Articles about Outbound dialling

Research demonstrates that only 40% of respondents using software diallers were tracking abandon calls at campaign level; essential to ensure compliance to Ofcom’s regulations on abandoned and silent calls.

Silent and abandoned calls are a well known nuisance to consumers and Ofcom has outlined new rules to provide a consistent and enforceable framework for the responsible use of outbound dialling systems. One of the most important parts of the new regulation is that no more than 3 per cent of live campaign calls over [...]

The Interactive Voice Messaging (IVM) solution from Qire has been used to issue 176,000 messages to customers in arrears, connecting Severn Trent agents with the account holder to not only boost collection rates but also ensure optimum operational efficiency and promote more personal contact with customers.

A continuing rise in TPS registrations means that 60% of UK households are actively preventing unsolicited sales and marketing calls.

Do you make outbound calls from your call centre?  If so, you might fall under the cosh of the latest Ofcom Regulations.
Sian Ciabattoni takes us through them.

Ofcom has effectively banned Answer Machine Detection (AMD) for outbound diallers.
They have said in public on several occasions that they believe AMD to be the major cause of silent calls in the UK.

Anthony McKay discusses 10 ways that enable you to face any emergency or routine incident with confidence, without draining call centre agent time and resources, using a rapid and scalable automated interactive outbound messaging solution.

Rostrvm Solutions has updated its guide to planning, implementing and executing a successful outbound campaign to incorporate the latest guidelines from Ofcom.

In order to address a gap in call centre industry knowledge, Rostrvm Solutions has published a guide to planning, implementing and executing a successful outbound campaign.

Interactive Intelligence is releasing the latest upgrade to its Interaction Dialer software, version 3.0, which provides blended outbound dialling and campaign management functionality.