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	<title>Call Centre Helper &#187; outsourcing</title>
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	<link>http://www.callcentrehelper.com</link>
	<description>The UK&#039;s most popular call centre magazine</description>
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		<title>How to manage a successful offshore contact centre</title>
		<link>http://www.callcentrehelper.com/how-to-manage-a-successful-offshore-contact-centre-21255.htm</link>
		<comments>http://www.callcentrehelper.com/how-to-manage-a-successful-offshore-contact-centre-21255.htm#comments</comments>
		<pubDate>Wed, 26 Oct 2011 11:20:28 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Customer Service Strategies]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[offshoring]]></category>
		<category><![CDATA[outsourcing]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=21255</guid>
		<description><![CDATA[While there is little data to suggest that your customers will pack up shop and flee to your closest competitor just because you’ve sub-contracted a foreign contact centre, there is substantial evidence to demonstrate that, in the long term, you could lose even your most loyal clients if you fail to provide the quality of [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Should contact centres be placed offshore?</title>
		<link>http://www.callcentrehelper.com/should-contact-centres-be-placed-offshore-13833.htm</link>
		<comments>http://www.callcentrehelper.com/should-contact-centres-be-placed-offshore-13833.htm#comments</comments>
		<pubDate>Wed, 10 Nov 2010 11:20:14 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Customer Service Strategies]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[offshoring]]></category>
		<category><![CDATA[outsourcing]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=13833</guid>
		<description><![CDATA[A survey has indicated that 65% of customers didn’t care where their calls were handled, as long as they were handled well. 
Jo Causon from the Institute of Customer Service argues that if you export bad practices overseas, you will still get bad customer service. 
Mention customer service and before long the issue of contact centres and overseas [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>What is happening to overseas outsourcers?</title>
		<link>http://www.callcentrehelper.com/what-is-happening-to-overseas-outsourcers-12645.htm</link>
		<comments>http://www.callcentrehelper.com/what-is-happening-to-overseas-outsourcers-12645.htm#comments</comments>
		<pubDate>Wed, 22 Sep 2010 00:45:17 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[nearshoring]]></category>
		<category><![CDATA[outsourcing]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=12645</guid>
		<description><![CDATA[Rob O&#8217;Malley looks at the changes that have happened to overseas call centres.
He highlights a growing aversion to risk, a decline in India and potential growth in Eastern Europe.

The manner in which businesses in the UK outsource activity offshore has changed dramatically over the past 10 years.  Back in 2003, I was in on a [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>The changing face of outsourcing</title>
		<link>http://www.callcentrehelper.com/the-changing-face-of-outsourcing-10316.htm</link>
		<comments>http://www.callcentrehelper.com/the-changing-face-of-outsourcing-10316.htm#comments</comments>
		<pubDate>Wed, 28 Apr 2010 11:16:45 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[expertise]]></category>
		<category><![CDATA[hosting]]></category>
		<category><![CDATA[outsourcing]]></category>
		<category><![CDATA[People]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=10316</guid>
		<description><![CDATA[The outsourcing market has changed quite dramatically over the past few years.  In this article, Chris Colyer gives his opinions about the direction that outsourcing is moving.
It is widely accepted that to deliver high-quality customer contact services, contact centre outsourcers must master several disciplines.  They must:

Stimulate, respect and develop their people
Support them with the best [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Making outsourcing work: what the experts recommend</title>
		<link>http://www.callcentrehelper.com/making-outsourcing-work-what-the-experts-recommend-58.htm</link>
		<comments>http://www.callcentrehelper.com/making-outsourcing-work-what-the-experts-recommend-58.htm#comments</comments>
		<pubDate>Sat, 27 Jan 2007 12:17:44 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service Strategies]]></category>
		<category><![CDATA[outsourcing]]></category>

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		<description><![CDATA[You can spend a fortune on outsourcing your call centre functions &#8211; even more if you get it wrong and have to start all over again. Call Centre Helper talks to nine experts from the outsourcing and consultancy world.
Look for an outsourcer that isn&#8217;t afraid to say no

Recommendation from Stuart Gray, managing director at outsourcer 2Touch [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Retaining control of outsourced operations through technology</title>
		<link>http://www.callcentrehelper.com/retaining-control-of-outsourced-operations-through-technology-103.htm</link>
		<comments>http://www.callcentrehelper.com/retaining-control-of-outsourced-operations-through-technology-103.htm#comments</comments>
		<pubDate>Tue, 30 Nov 1999 00:00:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[outsourcing]]></category>

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		<description><![CDATA[Do you worry about how much control you have over your outsourced activities? Elliot Littlechild says all that could be about to change with the development of Microsoft.NET
When the decision is made to outsource all or part of the call centre operations, it is usually accepted that a degree of control will be given up [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Indian Outsourcing Perspectives</title>
		<link>http://www.callcentrehelper.com/indian-outsourcing-perspectives-15.htm</link>
		<comments>http://www.callcentrehelper.com/indian-outsourcing-perspectives-15.htm#comments</comments>
		<pubDate>Wed, 01 Sep 2004 14:59:48 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[india]]></category>
		<category><![CDATA[outsourcing]]></category>

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		<description><![CDATA[
A lot has been speculated about how India is the passing, current or next big thing in call centres. But in a rapidly maturing market what is really going on on the ground? In the latest of our series of internatinal focus articles, three LimeBridge alliance members give their views.
Going out to India &#8211; the [...]]]></description>
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