http://www.callcentrehelper.com The UK's most popular call centre magazine Thu, 09 Feb 2012 16:47:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm#comments Wed, 14 Dec 2011 10:23:23 +0000 jonty pearce http://www.callcentrehelper.com/?p=9589 http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm/feed 0 http://www.callcentrehelper.com/call-centre-technology-checklist-quality-monitoring-140.htm http://www.callcentrehelper.com/call-centre-technology-checklist-quality-monitoring-140.htm#comments Fri, 12 Oct 2007 16:11:40 +0000 admin http://www.callcentrehelper.com/call-centre-technology-checklist-quality-monitoring-140.htm/feed 4 http://www.callcentrehelper.com/how-knowledge-management-can-help-improve-quality-in-your-call-centre-52.htm http://www.callcentrehelper.com/how-knowledge-management-can-help-improve-quality-in-your-call-centre-52.htm#comments Thu, 26 Oct 2006 22:09:54 +0000 admin http://www.callcentrehelper.com/how-knowledge-management-can-help-improve-quality-in-your-call-centre-52.htm/feed 0 http://www.callcentrehelper.com/call-quality-monitoring-10.htm http://www.callcentrehelper.com/call-quality-monitoring-10.htm#comments Fri, 01 Oct 2004 14:33:49 +0000 admin http://www.callcentrehelper.com/call-quality-monitoring-10.htm/feed 0