http://www.callcentrehelper.com The UK's most popular call centre magazine Thu, 09 Feb 2012 16:47:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.callcentrehelper.com/how-to-survive-and-prosper-in-a-multilingual-contact-centre-25567.htm http://www.callcentrehelper.com/how-to-survive-and-prosper-in-a-multilingual-contact-centre-25567.htm#comments Wed, 07 Dec 2011 10:20:14 +0000 rboynton http://www.callcentrehelper.com/?p=25567 http://www.callcentrehelper.com/how-to-survive-and-prosper-in-a-multilingual-contact-centre-25567.htm/feed 0 http://www.callcentrehelper.com/how-communication-styles-affect-assertiveness-21028.htm http://www.callcentrehelper.com/how-communication-styles-affect-assertiveness-21028.htm#comments Wed, 19 Oct 2011 11:24:38 +0000 rboynton http://www.callcentrehelper.com/?p=21028 http://www.callcentrehelper.com/how-communication-styles-affect-assertiveness-21028.htm/feed 0 http://www.callcentrehelper.com/a-is-for-assertiveness-20915.htm http://www.callcentrehelper.com/a-is-for-assertiveness-20915.htm#comments Wed, 06 Jul 2011 11:20:43 +0000 rboynton http://www.callcentrehelper.com/?p=20915 http://www.callcentrehelper.com/a-is-for-assertiveness-20915.htm/feed 0 http://www.callcentrehelper.com/customer-loyalty-fact-or-fiction-14745.htm http://www.callcentrehelper.com/customer-loyalty-fact-or-fiction-14745.htm#comments Wed, 12 Jan 2011 11:22:07 +0000 rboynton http://www.callcentrehelper.com/?p=14745 http://www.callcentrehelper.com/customer-loyalty-fact-or-fiction-14745.htm/feed 0 http://www.callcentrehelper.com/how-to-give-great-customer-service-14238.htm http://www.callcentrehelper.com/how-to-give-great-customer-service-14238.htm#comments Wed, 01 Dec 2010 11:16:48 +0000 jorobinson http://www.callcentrehelper.com/?p=14238 http://www.callcentrehelper.com/how-to-give-great-customer-service-14238.htm/feed 2 http://www.callcentrehelper.com/how-to-develop-the-best-script-for-your-call-centre-10901.htm http://www.callcentrehelper.com/how-to-develop-the-best-script-for-your-call-centre-10901.htm#comments Wed, 26 May 2010 10:16:45 +0000 jorobinson http://www.callcentrehelper.com/?p=10901 http://www.callcentrehelper.com/how-to-develop-the-best-script-for-your-call-centre-10901.htm/feed 0 http://www.callcentrehelper.com/time-for-a-call-centre-exchange-4619.htm http://www.callcentrehelper.com/time-for-a-call-centre-exchange-4619.htm#comments Wed, 05 Aug 2009 11:14:51 +0000 jorobinson http://www.callcentrehelper.com/?p=4619 http://www.callcentrehelper.com/time-for-a-call-centre-exchange-4619.htm/feed 1 http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm#comments Wed, 06 May 2009 11:18:31 +0000 jorobinson http://www.callcentrehelper.com/?p=2646 http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm/feed 8 http://www.callcentrehelper.com/how-do-i-build-rapport-with-callers-188.htm http://www.callcentrehelper.com/how-do-i-build-rapport-with-callers-188.htm#comments Wed, 21 Mar 2007 00:17:31 +0000 admin http://www.callcentrehelper.com/how-do-i-build-rapport-with-callers-188.htm/feed 12