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	<title>Call Centre Helper &#187; recruitment</title>
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	<link>http://www.callcentrehelper.com</link>
	<description>The UK&#039;s most popular call centre magazine</description>
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		<title>Ten probing interview questions</title>
		<link>http://www.callcentrehelper.com/ten-probing-interview-questions-20867.htm</link>
		<comments>http://www.callcentrehelper.com/ten-probing-interview-questions-20867.htm#comments</comments>
		<pubDate>Wed, 29 Jun 2011 09:30:11 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[interview techniques]]></category>
		<category><![CDATA[recruitment]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=20867</guid>
		<description><![CDATA[
A job candidate’s well-rehearsed replies to the usual interview questions can disguise their true personality. Four top call centre recruitment specialists share the questions they use to probe a little deeper.

1. “Hypothetically, if after this interview I made a call to your husband/wife/partner/best friend (select as seems appropriate) and asked them what, when you get [...]]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>How to write a successful recruitment strategy</title>
		<link>http://www.callcentrehelper.com/how-to-write-a-successful-recruitment-strategy-10911.htm</link>
		<comments>http://www.callcentrehelper.com/how-to-write-a-successful-recruitment-strategy-10911.htm#comments</comments>
		<pubDate>Wed, 26 May 2010 10:18:00 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Customer Service Strategies]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[recruitment]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=10911</guid>
		<description><![CDATA[
With attrition levels on the rise, it has never been more important to get the recruitment process right, first time.
We asked our recruitment experts for their advice.
Recruitment is just the beginning if you are to avoid high levels of attrition and a constant recruitment requirement.  Careful consideration to managing and supporting new recruits is important.
Understanding [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>A guide to writing a successful CV</title>
		<link>http://www.callcentrehelper.com/a-guide-to-writing-a-successful-cv-10169.htm</link>
		<comments>http://www.callcentrehelper.com/a-guide-to-writing-a-successful-cv-10169.htm#comments</comments>
		<pubDate>Wed, 21 Apr 2010 11:18:18 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[curriculum vitae]]></category>
		<category><![CDATA[cv]]></category>
		<category><![CDATA[promotion]]></category>
		<category><![CDATA[recruitment]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=10169</guid>
		<description><![CDATA[
Although there is no ‘one size fits all’ solution to writing a CV, following some simple guidelines and including key information will dramatically improve your chances of standing out and securing an interview.  Brad Parker tells us how&#8230;
It is important to remember that your CV is essentially a marketing tool; it needs to display enough [...]]]></description>
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		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>The top 25 words to use on your CV</title>
		<link>http://www.callcentrehelper.com/the-top-25-words-to-use-on-your-cv-10032.htm</link>
		<comments>http://www.callcentrehelper.com/the-top-25-words-to-use-on-your-cv-10032.htm#comments</comments>
		<pubDate>Wed, 14 Apr 2010 11:16:44 +0000</pubDate>
		<dc:creator>jonty pearce</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[cv]]></category>
		<category><![CDATA[Positive words]]></category>
		<category><![CDATA[promotion]]></category>
		<category><![CDATA[recruitment]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=10032</guid>
		<description><![CDATA[Are you looking for a new job or a new promotion?  Then you maybe need to make your CV sound a bit brighter or fresher.
Here are a list of the best positive buzz words to use.  You can sprinkle these words into your CV, but please be careful not to overdo it!
We also have a guide to [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How to recruit the right call centre agent</title>
		<link>http://www.callcentrehelper.com/how-to-recruit-the-right-call-centre-agent-9504.htm</link>
		<comments>http://www.callcentrehelper.com/how-to-recruit-the-right-call-centre-agent-9504.htm#comments</comments>
		<pubDate>Wed, 17 Mar 2010 11:18:37 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[recruitment]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=9504</guid>
		<description><![CDATA[
With a renewed focus on customer satisfaction and attrition rates on the rise, there has never been a more important time to recruit the right agents.
But how do we find people that have got the &#8216;right stuff&#8217;? One of our readers, Customer Service Director &#8211; Kevin Stillwell provides a few pointers. 
Remaining calm under pressure
For [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>The Top 50 interview questions and how to handle them</title>
		<link>http://www.callcentrehelper.com/the-top-50-interview-questions-and-how-to-handle-them-8000.htm</link>
		<comments>http://www.callcentrehelper.com/the-top-50-interview-questions-and-how-to-handle-them-8000.htm#comments</comments>
		<pubDate>Wed, 06 Jan 2010 11:18:45 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[interview techniques]]></category>
		<category><![CDATA[recruitment]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=8000</guid>
		<description><![CDATA[
It&#8217;s the New Year and our thoughts turn to getting a new job.  In this article we have asked our panel of experts for the top interview questions.  We have also included pointers on how to deal with them.
Also, if you are recruiting for staff you may find that this provides you with a few [...]]]></description>
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		<slash:comments>26</slash:comments>
		</item>
		<item>
		<title>Answers: Dealing with personality changes</title>
		<link>http://www.callcentrehelper.com/call-centre-qa-dealing-with-personality-changes-235.htm</link>
		<comments>http://www.callcentrehelper.com/call-centre-qa-dealing-with-personality-changes-235.htm#comments</comments>
		<pubDate>Tue, 20 Nov 2007 01:16:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Centre Answers]]></category>
		<category><![CDATA[recruitment]]></category>
		<category><![CDATA[staff]]></category>

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		<description><![CDATA[
Question: How does one deal with an agent whose personality has changed dramatically over the past two months?
One of my team has been suffering a great deal of stress recently at home, and it&#8217;s having a marked effect on her work &#8211; particularly on the way she deals with customers.
She&#8217;s gone from being one of [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>How do I &#8211; keep on the right side of employment law when recruiting?</title>
		<link>http://www.callcentrehelper.com/how-do-i-keep-on-the-right-side-of-employment-law-when-recruiting-new-staff-185.htm</link>
		<comments>http://www.callcentrehelper.com/how-do-i-keep-on-the-right-side-of-employment-law-when-recruiting-new-staff-185.htm#comments</comments>
		<pubDate>Fri, 23 Feb 2007 11:16:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[recruitment]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[It might seem like a minor offence to some, but the authorities don&#8217;t take kindly to UK businesses flouting employment law. Francesca Randle offers some solid advice to help keep recruiting managers out of legal strife.
It is unlawful to discriminate during any recruitment and selection process on the grounds of gender, marital status, race, colour, nationality, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Call Centre Recruitment Tips</title>
		<link>http://www.callcentrehelper.com/call-centre-recruitment-tips-510.htm</link>
		<comments>http://www.callcentrehelper.com/call-centre-recruitment-tips-510.htm#comments</comments>
		<pubDate>Thu, 08 Feb 2007 00:00:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[interviews]]></category>
		<category><![CDATA[recruitment]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[staff]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[
Ideas to improve your staff recruitment and retention:-

Positive practical solutions
Focus on the mechanics of interview times and start dates - shift patterns shouldn’t vary between interview and start date &#8211; and also that firms should offer more flexible interview times to candidates who are already in a job and therefore need time off to attend interviews.
Also focus more [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How do I ensure a successful recruitment strategy?</title>
		<link>http://www.callcentrehelper.com/how-do-i-ensure-a-successful-recruitment-strategy-181.htm</link>
		<comments>http://www.callcentrehelper.com/how-do-i-ensure-a-successful-recruitment-strategy-181.htm#comments</comments>
		<pubDate>Fri, 29 Dec 2006 20:45:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[recruitment]]></category>

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		<description><![CDATA[Recruitment can be such a lottery if it isn&#8217;t done correctly. But, as Francesca Randle points out, the process doesn&#8217;t need to be so arbitrary.
With the tight labour market showing no immediate sign of abating, more organisations are realising that effective resourcing is the key to their success. This apparent shortage of candidates with the [...]]]></description>
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		<slash:comments>8</slash:comments>
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