SIP demystified
Does Session Initiation Protocol (SIP) leave you as befuddled as quantum physics or molecular gastronomy does? Let InteractiveIntelligence’s Richard Brown throw a little light on the matter. (more…)
Free newsletter
Poll
Call Centre or Contact Centre? What do you call it?
Recent Comments
- Marius on Answers: Multilingual call centres
- Gavin on Dealing with Angry Customers
- Gavin on Does body language really matter when talking on the telephone?
- wahyudisw on Does body language really matter when talking on the telephone?
- Fiona Pollard on The Listening Company opens new contact centre in Newcastle
Job of the Week
Most popular articles
- Seven ways to improve efficiency in your contact centre
- Top 5 ways to improve attrition in your contact centre
- Five phrases a Call Centre Manager should never use
- Incentive schemes that work
- How do I - manage negativity to change?
- Can your agents eat and drink at their desks? - The feedback
- Ten tips to improve listening skills on the telephone
- Confessions of a Contact Centre Agent
- Are your agents fresh and focused for each call?
- Answers: Legal recording guidelines
Latest subscribers
- Manager - O2 (Monday 13 Oct)
- Perfrormance manager - BT (Monday 13 Oct)
- European Operations Director - EDS an HP Company (Monday 13 Oct)
- Membership Team Manager - The-MDU (Monday 13 Oct)
- sponsorship manager - iqpc (Monday 13 Oct)
Classified Adverts
Start up and operation comprehensive documents and templates for your call center. Ready and easy to use.
www.steptocallcenter.com
If you never seem to have enough staff on a Monday morning - see how we can help you
www.rostrvm.com