Call Centre Helper » speech analytics http://www.callcentrehelper.com The UK's most popular call centre magazine Thu, 09 Feb 2012 16:47:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Speech analytics: Where is the best return on investment? http://www.callcentrehelper.com/speech-analytics-where-is-the-best-return-on-investment-25773.htm http://www.callcentrehelper.com/speech-analytics-where-is-the-best-return-on-investment-25773.htm#comments Wed, 04 Jan 2012 10:16:49 +0000 rboynton http://www.callcentrehelper.com/?p=25773 http://www.callcentrehelper.com/speech-analytics-where-is-the-best-return-on-investment-25773.htm/feed 1 The Call Recording and Analytics Reference Guide – Version 3 http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm#comments Wed, 14 Dec 2011 10:23:23 +0000 jonty pearce http://www.callcentrehelper.com/?p=9589 http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm/feed 0 A new way to avoid compliance fines http://www.callcentrehelper.com/a-new-way-to-avoid-compliance-fines-25039.htm http://www.callcentrehelper.com/a-new-way-to-avoid-compliance-fines-25039.htm#comments Wed, 16 Nov 2011 08:18:14 +0000 jorobinson http://www.callcentrehelper.com/?p=25039 http://www.callcentrehelper.com/a-new-way-to-avoid-compliance-fines-25039.htm/feed 0 Interactive Intelligence slashes the cost of speech analytics http://www.callcentrehelper.com/interactive-intelligence-brings-out-version-4-23862.htm http://www.callcentrehelper.com/interactive-intelligence-brings-out-version-4-23862.htm#comments Wed, 28 Sep 2011 11:04:02 +0000 jonty pearce http://www.callcentrehelper.com/?p=23862 http://www.callcentrehelper.com/interactive-intelligence-brings-out-version-4-23862.htm/feed 0 What’s holding back speech analytics? http://www.callcentrehelper.com/whats-holding-back-speech-analytics-16330.htm http://www.callcentrehelper.com/whats-holding-back-speech-analytics-16330.htm#comments Wed, 30 Mar 2011 11:18:17 +0000 rboynton http://www.callcentrehelper.com/?p=16330 http://www.callcentrehelper.com/whats-holding-back-speech-analytics-16330.htm/feed 4 The top words and phrases customers use to express their dissatisfaction http://www.callcentrehelper.com/the-top-words-and-phrases-customers-use-to-express-their-dissatisfaction-9346.htm http://www.callcentrehelper.com/the-top-words-and-phrases-customers-use-to-express-their-dissatisfaction-9346.htm#comments Wed, 10 Mar 2010 11:16:39 +0000 jorobinson http://www.callcentrehelper.com/?p=9346 http://www.callcentrehelper.com/the-top-words-and-phrases-customers-use-to-express-their-dissatisfaction-9346.htm/feed 6 Does emotion detection really work? http://www.callcentrehelper.com/does-emotion-detection-really-work-9047.htm http://www.callcentrehelper.com/does-emotion-detection-really-work-9047.htm#comments Wed, 24 Feb 2010 11:16:18 +0000 jorobinson http://www.callcentrehelper.com/?p=9047 http://www.callcentrehelper.com/does-emotion-detection-really-work-9047.htm/feed 4 6 steps to improve the customer experience http://www.callcentrehelper.com/6-steps-to-improve-the-customer-experience-7972.htm http://www.callcentrehelper.com/6-steps-to-improve-the-customer-experience-7972.htm#comments Wed, 20 Jan 2010 11:16:23 +0000 jorobinson http://www.callcentrehelper.com/?p=7972 http://www.callcentrehelper.com/6-steps-to-improve-the-customer-experience-7972.htm/feed 4 What to look for when buying – speech analytics software http://www.callcentrehelper.com/what-to-look-for-when-buying-speech-analytics-software-114.htm http://www.callcentrehelper.com/what-to-look-for-when-buying-speech-analytics-software-114.htm#comments Sun, 30 Jul 2006 23:40:06 +0000 admin http://www.callcentrehelper.com/what-to-look-for-when-buying-speech-analytics-software-114.htm/feed 0