Plantronics

Articles about speech recognition

Richard Snow looks at what is wrong with IVR systems and what we can do about it.

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The accuracy and acceptance of speech recognition has come a long way in the last few years and forward-thinking contact centre operations are now adopting this technology to enhance their operation and improve their bottom-line profitability.
Here Brett Feldon tells us his most popular uses of speech recognition technology.

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This month, we’ve asked three key vendors – Fluency Voice Technology, Nuance and VoxGen – for their advice on speech recognition technology.

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