Call Centre Helper » speech recognition

Time to get rid of your IVR (or at least fix it)

Throw out the IVR? Richard Snow looks at what is wrong with IVR systems and what we can do about it. (more…)

The top five uses of speech recognition technology

The accuracy and acceptance of speech recognition has come a long way in the last few years and forward-thinking contact centre operations are now adopting this technology to enhance their operation and improve their bottom-line profitability.

Here Brett Feldon tells us his most popular uses of speech recognition technology. (more…)

What to look for when buying speech recognition technology

Our regular technology column is dedicated to investigating what you should think about when buying a particular piece of technology. This month, we’ve asked three key vendors – Fluency Voice Technology, Nuance and VoxGen – for their advice on speech recognition. (more…)