Time to get rid of your IVR (or at least fix it)
Richard Snow looks at what is wrong with IVR systems and what we can do about it. (more…)
The top five uses of speech recognition technology
The accuracy and acceptance of speech recognition has come a long way in the last few years and forward-thinking contact centre operations are now adopting this technology to enhance their operation and improve their bottom-line profitability.
Here Brett Feldon tells us his most popular uses of speech recognition technology. (more…)
What to look for when buying speech recognition technology
This month, we’ve asked three key vendors – Fluency Voice Technology, Nuance and VoxGen – for their advice on speech recognition technology. (more…)
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