Articles about speech recognition
The accuracy and acceptance of speech recognition has come a long way in the last few years and forward-thinking contact centre operations are now adopting this technology to enhance their operation and improve their bottom-line profitability.
Here Brett Feldon tells us his most popular uses of speech recognition technology.
This month, we’ve asked three key vendors – Fluency Voice Technology, Nuance and VoxGen – for their advice on speech recognition technology.
(Read more...)
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