Top tips for managing attrition in the call centre

attrition-185With the economy coming out of recession, attrition rates will start to rise again.

In this double feature Steven Cooper and Helena Clayton look at practical steps we can take to reduce attrition. (more…)

How do I lead my team successfully?

long roadSuccessful leaders are those who know the direction in which they are travelling with their team, their planned destination, and how they will get there. But how do you get on the right road in the first place? asks Nick Drake-Knight. (more…)

Making a real success of leadership

Smiley, happy people: just how do you get to this position with your staff? Jonathan Wilson talks us through the 10 things team leaders need to bear in mind in order to make themselves better leaders and ultimately make their teams much happier places to be. (more…)

Free newsletter
Click here for a
FREE SUBSCRIPTION

to Call Centre Helper
free newsletter
Latest on the Forum

Classified Adverts

If you never seem to have enough staff on a Monday morning - see how we can help you
www.rostrvm.com

• Does your small outbound B2B contact centre need a flow of additional business?

• And could you also do with fresh investment capital to assist growth?
www.hawickgroup.com


Poll
How long have you been in your current job?









Join the discussion
Why not join the
Call Centre Helper
Forum


 
Latest subscribers
  • Business Analyst - British Gas       (Thursday 02 Sep)
  • Sales and Training Manager - Mortgage Advice Services       (Thursday 02 Sep)
  • Reward Analyst - Everything Everywhere       (Thursday 02 Sep)
  • Sales Effectiveness Manager - British Gas       (Thursday 02 Sep)
  • Director of Operations - Avante TelAdvance       (Thursday 02 Sep)
Premium Adverts





   editor | Jonty Pearce

  © 2010 designed by | call centre helper | online magazine | All Rights Reserved.