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	<title>Call Centre Helper &#187; team leadership</title>
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	<link>http://www.callcentrehelper.com</link>
	<description>The UK&#039;s most popular call centre magazine</description>
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		<title>How to develop leadership in the contact centre</title>
		<link>http://www.callcentrehelper.com/how-to-develop-leadership-in-the-contact-centre-26234.htm</link>
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		<pubDate>Wed, 01 Feb 2012 11:20:32 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[staff]]></category>
		<category><![CDATA[team leadership]]></category>
		<category><![CDATA[training]]></category>

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As we know, the role of the team leader is crucial to the effective development and retention of talented front-line agents.  Whilst the remit of the ‘leader’ role will vary depending upon the size of the organisation, there are some consistent elements common to most team leader roles.  Carolyn Blunt tells us more.These include:

Resource planning [...]]]></description>
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		<title>Top tips for managing attrition in the call centre</title>
		<link>http://www.callcentrehelper.com/top-tips-for-managing-attrition-in-the-call-centre-8848.htm</link>
		<comments>http://www.callcentrehelper.com/top-tips-for-managing-attrition-in-the-call-centre-8848.htm#comments</comments>
		<pubDate>Wed, 17 Feb 2010 08:14:10 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[attrition]]></category>
		<category><![CDATA[staff]]></category>
		<category><![CDATA[team leadership]]></category>

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		<description><![CDATA[With the economy coming out of recession, attrition rates will start to rise again.
In this double feature Steven Cooper and Helena Clayton look at practical steps we can take to reduce attrition. 
Recruitment – getting it right from the start
It is essential when recruiting that the correct competencies and behaviours are defined in order to [...]]]></description>
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		<title>How do I lead my team successfully?</title>
		<link>http://www.callcentrehelper.com/how-do-i-lead-my-team-successfully-192.htm</link>
		<comments>http://www.callcentrehelper.com/how-do-i-lead-my-team-successfully-192.htm#comments</comments>
		<pubDate>Thu, 28 Jun 2007 09:07:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[team leadership]]></category>

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		<description><![CDATA[Successful leaders are those who know the direction in which they are travelling with their team, their planned destination, and how they will get there. But how do you get on the right road in the first place? asks Nick Drake-Knight.
Direction and destination can come in many forms, most commonly as business plans, team operation [...]]]></description>
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		<title>Making a real success of leadership</title>
		<link>http://www.callcentrehelper.com/making-a-real-success-of-leadership-189.htm</link>
		<comments>http://www.callcentrehelper.com/making-a-real-success-of-leadership-189.htm#comments</comments>
		<pubDate>Fri, 04 May 2007 06:36:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[team leadership]]></category>

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		<description><![CDATA[Smiley, happy people: just how do you get to this position with your staff? Jonathan Wilson talks us through the 10 things team leaders need to bear in mind in order to make themselves better leaders and ultimately make their teams much happier places to be.
As a call centre team leader, you will spend some [...]]]></description>
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