Articles about telesales

In many call centres you have to make outbound calls to generate appointments.
Stella Jones provides her top tips.

Here are some top tips for how your advisors can increase their effectiveness in selling over the phone.
Let’s face it. The vast majority of training solutions focus on skills and tactics such as complaint handling, empathy, tone, etc. However, leading call centres operate differently from the rest…

Question: I have been given a task of taking full reponsibilty of a team and to make sure they are fired up to hit their sales targets. I have some incentives, but I need a Sales Funnel so I can monitor there own individual progress on a daily/weekly basis.  Does anyone had a simple but neat Sales [...]