Articles about Hints and Tips

Top 10 customer service tips

Sometimes customer service can get a little stale. Here’s a few tips on how to freshen up your customer service.

Social media and customer service: Facebook vs. Twitter

Social media is big business these days, and Facebook and Twitter are two of the biggest social networks around. But which is best for delivering customer service?

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10 ways to reduce telephone demand

With call centre costs growing year-on-year most large organisations are looking at how they can reduce their telephone demand.
Simon Rustom shares his thoughts with us…

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New Year Resolutions for call centres

January is the time to clear that festive hangover and get to grips with the challenges of the coming year. We asked a panel of call centre professionals what they think call centres could do differently in 2011.

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Six clever ways to design your call centre

You may take it for granted, but the physical layout of your call centre can have a big impact on performance.
Darren Woolstencroft looks at six clever ways to lay out your call centre.

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Top ten tips for customer engagement

Engaging with customers has become an essential part of 21st-century customer service. Call Centre Helper’s panel of experts share their top tips for customer engagement.

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Handling Sales Objections Over The Telephone

Nobody likes rejection - it can feel deflating. But selling over the phone requires you to be able to handle objections.
Carolyn Blunt explains how it can be done.

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22 Top Tips to improve your customer surveys

As anyone will tell you, customer surveys are vital in gaining insight into your customers’ perceptions of your product, brand or service.
But getting it right can be quite tricky. We have asked our panel of experts for their tips.

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Top tips for dealing with customer complaints in call centres

Call centres are all too often associated with being a hub for complaining customers.
Gabe Morahan shares her top tips on how to deal with customer complaints.

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