http://www.callcentrehelper.com The UK's most popular call centre magazine Thu, 09 Feb 2012 16:47:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.callcentrehelper.com/how-to-develop-leadership-in-the-contact-centre-26234.htm http://www.callcentrehelper.com/how-to-develop-leadership-in-the-contact-centre-26234.htm#comments Wed, 01 Feb 2012 11:20:32 +0000 rboynton http://www.callcentrehelper.com/?p=26234 http://www.callcentrehelper.com/how-to-develop-leadership-in-the-contact-centre-26234.htm/feed 0 http://www.callcentrehelper.com/training-cheat-sheet-emotional-intelligence-25195.htm http://www.callcentrehelper.com/training-cheat-sheet-emotional-intelligence-25195.htm#comments Wed, 18 Jan 2012 10:20:58 +0000 rboynton http://www.callcentrehelper.com/?p=25195 http://www.callcentrehelper.com/training-cheat-sheet-emotional-intelligence-25195.htm/feed 0 http://www.callcentrehelper.com/customer-service-the-disconnect-between-spin-and-reality-26256.htm http://www.callcentrehelper.com/customer-service-the-disconnect-between-spin-and-reality-26256.htm#comments Wed, 11 Jan 2012 10:20:19 +0000 jorobinson http://www.callcentrehelper.com/?p=26256 http://www.callcentrehelper.com/customer-service-the-disconnect-between-spin-and-reality-26256.htm/feed 0 http://www.callcentrehelper.com/training-cheat-sheet-effective-questioning-25184.htm http://www.callcentrehelper.com/training-cheat-sheet-effective-questioning-25184.htm#comments Wed, 04 Jan 2012 10:14:54 +0000 rboynton http://www.callcentrehelper.com/?p=25184 http://www.callcentrehelper.com/training-cheat-sheet-effective-questioning-25184.htm/feed 0 http://www.callcentrehelper.com/strategies-for-developing-and-retaining-talent-in-the-contact-centre-25793.htm http://www.callcentrehelper.com/strategies-for-developing-and-retaining-talent-in-the-contact-centre-25793.htm#comments Wed, 14 Dec 2011 10:26:38 +0000 jorobinson http://www.callcentrehelper.com/?p=25793 http://www.callcentrehelper.com/strategies-for-developing-and-retaining-talent-in-the-contact-centre-25793.htm/feed 1 http://www.callcentrehelper.com/training-cheat-sheet-handling-difficult-customers-25175.htm http://www.callcentrehelper.com/training-cheat-sheet-handling-difficult-customers-25175.htm#comments Wed, 30 Nov 2011 11:20:06 +0000 rboynton http://www.callcentrehelper.com/?p=25175 http://www.callcentrehelper.com/training-cheat-sheet-handling-difficult-customers-25175.htm/feed 1 http://www.callcentrehelper.com/how-to-encourage-a-learning-culture-in-the-contact-centre-25143.htm http://www.callcentrehelper.com/how-to-encourage-a-learning-culture-in-the-contact-centre-25143.htm#comments Tue, 22 Nov 2011 10:22:26 +0000 rboynton http://www.callcentrehelper.com/?p=25143 http://www.callcentrehelper.com/how-to-encourage-a-learning-culture-in-the-contact-centre-25143.htm/feed 0 http://www.callcentrehelper.com/seven-deadly-sins-of-call-scripting-23622.htm http://www.callcentrehelper.com/seven-deadly-sins-of-call-scripting-23622.htm#comments Wed, 02 Nov 2011 11:20:12 +0000 rboynton http://www.callcentrehelper.com/?p=23622 http://www.callcentrehelper.com/seven-deadly-sins-of-call-scripting-23622.htm/feed 0 http://www.callcentrehelper.com/the-attributes-of-a-successful-customer-service-person-15314.htm http://www.callcentrehelper.com/the-attributes-of-a-successful-customer-service-person-15314.htm#comments Wed, 06 Apr 2011 11:20:42 +0000 rboynton http://www.callcentrehelper.com/?p=15314 http://www.callcentrehelper.com/the-attributes-of-a-successful-customer-service-person-15314.htm/feed 0 http://www.callcentrehelper.com/handling-sales-objections-over-the-telephone-12219.htm http://www.callcentrehelper.com/handling-sales-objections-over-the-telephone-12219.htm#comments Wed, 08 Sep 2010 11:18:35 +0000 jorobinson http://www.callcentrehelper.com/?p=12219 http://www.callcentrehelper.com/handling-sales-objections-over-the-telephone-12219.htm/feed 5