Virtual Call Centre Technology

computer wires

If there is one item of exciting technology that has come about in the past few years it is the introduction of the Virtual Call Centre.

In the second part of our article we explore technology that has driven the virtual call centre. (more…)

Internet Call Centres

It is a very dull week when news of another product that links the Internet and Call Centres. And yet many of these products have been poorly thought out for their practical use. consequently, they have fallen on stony ground. (more…)

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