Articles about voice recognition

The accuracy and acceptance of speech recognition has come a long way in the last few years and forward-thinking contact centre operations are now adopting this technology to enhance their operation and improve their bottom-line profitability.
Here Brett Feldon tells us his most popular uses of speech recognition technology.

To remain competitive and keep their biggest clients, call centres need to get security-savvy. Here, Albert Selzer explains how biometric voice recognition technology can reduce the incidence of one of the biggest problems facing contact centres and their customers – identity fraud.