Articles about voice recognition
The accuracy and acceptance of speech recognition has come a long way in the last few years and forward-thinking contact centre operations are now adopting this technology to enhance their operation and improve their bottom-line profitability.
Here Brett Feldon tells us his most popular uses of speech recognition technology.
To remain competitive and keep their biggest clients, call centres need to get security-savvy. Here, Albert Selzer explains how biometric voice recognition technology can reduce the incidence of one of the biggest problems facing contact centres and their customers – identity fraud.
(Read more...)Do you get the right level of support from your IT Dept?
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