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	<title>Call Centre Helper &#187; voice recognition</title>
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		<title>The top five uses of speech recognition technology</title>
		<link>http://www.callcentrehelper.com/the-top-five-uses-of-speech-recognition-technology-1536.htm</link>
		<comments>http://www.callcentrehelper.com/the-top-five-uses-of-speech-recognition-technology-1536.htm#comments</comments>
		<pubDate>Wed, 21 May 2008 09:20:23 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[speech recognition]]></category>
		<category><![CDATA[voice recognition]]></category>

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The accuracy and acceptance of speech recognition has come a long way in the last few years and forward-thinking contact centre operations are now adopting this technology to enhance their operation and improve their bottom-line profitability.
Here Brett Feldon tells us his most popular uses of speech recognition technology.
1. Playing back simple information
If you have customers [...]]]></description>
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		<title>Voice recognition: what biometrics can do for your call centre</title>
		<link>http://www.callcentrehelper.com/voice-recognition-what-biometrics-can-do-for-your-call-centre-119.htm</link>
		<comments>http://www.callcentrehelper.com/voice-recognition-what-biometrics-can-do-for-your-call-centre-119.htm#comments</comments>
		<pubDate>Thu, 26 Oct 2006 21:47:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[biometrics]]></category>
		<category><![CDATA[voice recognition]]></category>

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		<description><![CDATA[To remain competitive and keep their biggest clients, call centres need to get security-savvy. Here, Albert Selzer explains how biometric voice recognition technology can reduce the incidence of one of the biggest problems facing contact centres and their customers &#8211; identity fraud.
Identity theft is big business. The UK’s fraud prevention service, CIFAS, has reported that [...]]]></description>
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