Articles about voice recording

What is the best voice to use for on-hold messages?

Choosing a voice to represent an organisation requires a deep understanding of branding. Matthew Brown looks at how voices are chosen for on-hold messages.

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What to look for when buying a speech analytics solution

In anticipation of next week’s Webinar on Speech Analytics we have asked a range of industry experts for their key suggestions on what to look for when buying a speech analytics solution.

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Virtual working: the technological implications

In his penultimate editorial on business continuity and risk management, Graham Chick considers the technology needed to make virtual working a success.

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