Workforce management in outbound call centres
Workforce management is difficult enough in an inbound call centre, but when you go outbound it can become a lot more complex. Simon Angove gives a few pointers. (more…)
What to look for when buying voice over IP (VoIP)
Our regular technology column is dedicated to investigating what you should think about when buying a particular piece of technology. This month, we’ve asked three key vendors – Amcat, Aspect Software and NICE Systems – for their advice on voice over Internet protocol (VoIP). (more…)
