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	<title>Call Centre Helper &#187; voip</title>
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	<link>http://www.callcentrehelper.com</link>
	<description>The UK&#039;s most popular call centre magazine</description>
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		<title>Workforce management in outbound call centres</title>
		<link>http://www.callcentrehelper.com/workforce-management-in-outbound-call-centres-8055.htm</link>
		<comments>http://www.callcentrehelper.com/workforce-management-in-outbound-call-centres-8055.htm#comments</comments>
		<pubDate>Wed, 06 Jan 2010 11:16:35 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[GMT]]></category>
		<category><![CDATA[Outbound dialling]]></category>
		<category><![CDATA[voip]]></category>
		<category><![CDATA[workforce management]]></category>

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		<description><![CDATA[Workforce management is difficult enough in an inbound call centre, but when you go outbound it can become a lot more complex.  Simon Angove gives a few pointers. 
While the benefits provided by workforce management solutions for an inbound call centre are well known – successfully balancing supply and demand based on achieving or exceeding [...]]]></description>
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		<title>What to look for when buying voice over IP (VoIP)</title>
		<link>http://www.callcentrehelper.com/what-to-look-for-when-buying-voice-over-ip-voip-106.htm</link>
		<comments>http://www.callcentrehelper.com/what-to-look-for-when-buying-voice-over-ip-voip-106.htm#comments</comments>
		<pubDate>Fri, 24 Mar 2006 14:34:39 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Analytics]]></category>
		<category><![CDATA[Aspect Software]]></category>
		<category><![CDATA[Nice Systems]]></category>
		<category><![CDATA[voip]]></category>

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		<description><![CDATA[ This month, we’ve asked three key vendors – Amcat, Aspect Software and NICE Systems – for their advice on voice over Internet protocol (VoIP).
The role of VoIP in promoting integrated customer contact
By Dudley Larus, vice president of global marketing at Amcat (www.amcat.co.uk)
Frankly, the hype surrounding VoIP can be a little wearing. Is it important?
Well, [...]]]></description>
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