Articles about Webinars
A replay and slides are available from our webinar on Call Centre Quality along with all of the Questions and Answers. Click here to view the replay
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Many questions were asked at last week’s webinar so we have listed them below with the corresponding answers.
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In our Speech Anlaytics webinar we promised to publish all of the feedback. The event was a great success. Over 232 people registered for the webinar, 111 people dialled in on the day and a further 50 people have watched the recorded Webinar. Here are a list of the questions and answers.
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Choose from over 30 sessions, hear from Award Finalists, meet the industries movers and shakers. The must-attend event for best practice and driving improvement in contact centres.
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- The Top 10 Call Centre Software
- How to set up a call centre
- The Top 10 Call Centre Technology for 2009 - the results
- 11 tips for effective email management
- Free call monitoring form
- How to right the wrongs of IVR
- The Call Recording and Analytics Reference Guide - Version 3
- Special Feature on Outbound Dialing
- What exactly is a "360-degree view of the customer"?
- 28 Hot Tips to improve your IVR
- Training Manager - Cubic Transportation (Thursday 09 Feb)
- Manager IOCCC - Northwestern Mutual (Thursday 09 Feb)
- Director Business Development - CanaDream (Thursday 09 Feb)
- Sales Manager - Cressy (Thursday 09 Feb)
- Vice president - DSPL (Thursday 09 Feb)
- Service Centre Manager - Source Insurance (Thursday 09 Feb)
Forum
- EmmaV on Voice of the Customer
- JontyPearce on What KPIs do helplines use - for example Shelter
- JontyPearce on Dress Codes In Call Centre
- rboynton on Tips to help your staff to stay stress free
- MHarris123 on Looking for Software Solution in Germany
- ERAC123 on Introducing Quality into Induction Training
Comments
- Matt Prowse on Be careful with outbound security
- Dave W on Free Excel Erlang Calculator
- Judy Caroll on Top Tips for appointment setting
- Aaron Gourlay on Do call centres discriminate against older workers?
- Julie B on Answers: The best games for a call centre
