Case Studies
This week we launch phase 3 of our Call Recording and Speech Analytics Reference Guide.
Follow this link to visit the Call Recording and Speech Analytics Reference Guide.
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Do you get the right level of support from your IT Dept?
23-24 April 2012, Blackpool - Choose from over 30 sessions, hear from Award Finalists, meet the industries movers and shakers.
www.planningforum.co.uk
What do the new Ofcom guidelines mean for your predictive dialler operation?
www.rostrvm.com
Find out today about Storacall’s flexible, reliable and low cost call recording solutions backed by over forty years experience.
www.storacall.com
- Head of Remote Banking - Piraeus Bank Egypt (Friday 10 Feb)
- Project Manager - Government (Friday 10 Feb)
- Sr.Ops Manager - plummer (Friday 10 Feb)
- Client Contact manager - HL (Friday 10 Feb)
- Senior Contact Centre Manager - Nashua Mobile (Friday 10 Feb)
- Head of Performance Management - HSBC (Friday 10 Feb)
Forum
- gb_1 on What Open Source Software Do You Wish Existed?
- nicholson on Dress Codes In Call Centre
- lelrich on looking for web based software to take emails from a call centre and manage case
- nicholson on Inbound Call Management Specification
- Adinor on Voice of the Customer
- JontyPearce on What KPIs do helplines use - for example Shelter
Comments
- thato on Answers: The best games for a call centre
- Mats Rennstam on How contact centres use email
- Matt Prowse on Be careful with outbound security
- Dave W on Free Excel Erlang Calculator
- Judy Caroll on Top Tips for appointment setting
