Call Centre Helper » Technology http://www.callcentrehelper.com The UK's most popular call centre magazine Wed, 16 May 2012 16:41:55 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 “I know what my problems are…but I don’t know how to solve them” http://www.callcentrehelper.com/i-know-what-my-problems-are-29547.htm http://www.callcentrehelper.com/i-know-what-my-problems-are-29547.htm#comments Wed, 16 May 2012 09:22:17 +0000 rboynton http://www.callcentrehelper.com/?p=29547 http://www.callcentrehelper.com/i-know-what-my-problems-are-29547.htm/feed 0 What to look for when buying a cloud-based contact centre? http://www.callcentrehelper.com/what-to-look-for-when-buying-a-cloud-based-contact-centre-28732.htm http://www.callcentrehelper.com/what-to-look-for-when-buying-a-cloud-based-contact-centre-28732.htm#comments Wed, 02 May 2012 09:22:49 +0000 rboynton http://www.callcentrehelper.com/?p=28732 http://www.callcentrehelper.com/what-to-look-for-when-buying-a-cloud-based-contact-centre-28732.htm/feed 0 Is email on its way out? http://www.callcentrehelper.com/is-email-on-its-way-out-27788.htm http://www.callcentrehelper.com/is-email-on-its-way-out-27788.htm#comments Wed, 21 Mar 2012 11:22:21 +0000 rboynton http://www.callcentrehelper.com/?p=27788 http://www.callcentrehelper.com/is-email-on-its-way-out-27788.htm/feed 3 Contact centres hang up on speech recognition http://www.callcentrehelper.com/contact-centres-hang-up-on-speech-recognition-27512.htm http://www.callcentrehelper.com/contact-centres-hang-up-on-speech-recognition-27512.htm#comments Wed, 29 Feb 2012 11:18:37 +0000 rboynton http://www.callcentrehelper.com/?p=27512 http://www.callcentrehelper.com/contact-centres-hang-up-on-speech-recognition-27512.htm/feed 6 Can a unified desktop improve agent productivity? http://www.callcentrehelper.com/can-a-unified-desktop-improve-agent-productivity-25574.htm http://www.callcentrehelper.com/can-a-unified-desktop-improve-agent-productivity-25574.htm#comments Wed, 15 Feb 2012 11:14:04 +0000 rboynton http://www.callcentrehelper.com/?p=25574 http://www.callcentrehelper.com/can-a-unified-desktop-improve-agent-productivity-25574.htm/feed 0 How contact centres use email http://www.callcentrehelper.com/how-contact-centres-use-email-26404.htm http://www.callcentrehelper.com/how-contact-centres-use-email-26404.htm#comments Wed, 08 Feb 2012 11:20:31 +0000 rboynton http://www.callcentrehelper.com/?p=26404 http://www.callcentrehelper.com/how-contact-centres-use-email-26404.htm/feed 2 Social Media Survey results http://www.callcentrehelper.com/social-media-survey-results-26457.htm http://www.callcentrehelper.com/social-media-survey-results-26457.htm#comments Wed, 01 Feb 2012 11:18:58 +0000 rboynton http://www.callcentrehelper.com/?p=26457 http://www.callcentrehelper.com/social-media-survey-results-26457.htm/feed 0 Who will you call in 2022? http://www.callcentrehelper.com/who-will-you-call-in-2022-26239.htm http://www.callcentrehelper.com/who-will-you-call-in-2022-26239.htm#comments Wed, 25 Jan 2012 10:22:42 +0000 jorobinson http://www.callcentrehelper.com/?p=26239 http://www.callcentrehelper.com/who-will-you-call-in-2022-26239.htm/feed 0 The Call Recording and Analytics Reference Guide – Version 3 http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm#comments Wed, 14 Dec 2011 10:23:23 +0000 jonty pearce http://www.callcentrehelper.com/?p=9589 http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm/feed 0 Seven music on-hold tracks to avoid http://www.callcentrehelper.com/seven-music-on-hold-tracks-to-avoid-24904.htm http://www.callcentrehelper.com/seven-music-on-hold-tracks-to-avoid-24904.htm#comments Wed, 09 Nov 2011 11:24:13 +0000 rboynton http://www.callcentrehelper.com/?p=24904 http://www.callcentrehelper.com/seven-music-on-hold-tracks-to-avoid-24904.htm/feed 5