Teleperformance acquires beCogent

Teleperformance has announced the acquisition of 100% of the equity of UK-based beCogent.

Based in Scotland, beCogent has recognized expertise and deep experience in numerous industry sectors, with an emphasis on the Retail, Financial Services and Telco/ISP industries. beCogent has around 3,000 employees at its four call centres in Airdrie, Erskine, Kilmarnock and Glasgow and forecasts 2010 revenue of approximately £50 million.

With this new operation in Scotland, a region known for its technologically skilled and multi-lingual workforce, Teleperformance is significantly extending its geographic footprint in the UK. In becoming the second largest operator of outsourced contact centres in the UK, Teleperformance will be able to serve all parts of the UK more effectively and deliver the most comprehensive offer in the market.

Dermot Jenkinson

Jeff Smith, Chief Executive and Chairman of Teleperformance UK (picture above), said:  “Teleperformance is really happy to expand its footprint in the UK and to gain a strong foothold in Scotland. We plan to use the combined strength of beCogent and Teleperformance Group to develop yet more strongly our UK presence, taking advantage of our incomparable strength across both our onshore and offshore networks.”

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